The purpose of this article is to explore the challenges faced when implementing the information technology infrastructure library (ITIL) framework. An online survey was completed by 169 Latin American companies. Questions focused mainly on the current perceptions and assessment of ITIL benefits. A descriptive statistical analysis approach was employed. Evidence suggests that the main challenges of implementing ITIL are the time devoted by the information technology staff involved in the project, their understanding of ITIL purposes, and the support they receive from senior management. Participants suggested that the existence of a service management office (SMO) could represent a way of addressing these challenges and to more effectively realize ITIL benefits.
Resumen-El objetivo de la investigación fue explorar la integración de redes sociales y de plantillas de diseño responsivo para el acceso a contenidos de la plataforma Moodle. El enfoque de investigación es exploratorio y de alcance transversal. Los resultados evidencian que Moodle es una plataforma con suficiente flexibilidad para dar soporte a la incorporación de componentes desarrollados por terceros, como es el caso de la red social Facebook. Además, soporta la incorporación de plantillas con diseño adaptativo permitiendo generar un entorno de uso independiente del dispositivo móvil; de descarga de aplicaciones, navegadores y sistemas operativos.
The aim of this article is to present the results of the evaluation of usability for a web-based Farm Management Information System (FMIS) in terms of the following parameters: ease of use, usefulness, ease of learning, and their relation to the appropriation intention. Using Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis, an FMIS called itagüe ® was evaluated with a group of 64 fruit producers from the Tolima region of Colombia. The obtained results show that only the perceived usefulness of the FMIS is related to the appropriation intention, whereas ease of use is related to ease of learning and usefulness. Therefore, an important factor in successfully appropriating an FMIS is its perceived usefulness, which is related to its ease of use. Adopting this approach informs FMIS developers of the importance of designing systems that end-users in an agricultural context perceive as both useful and easy to use.
The growing development and social appropriation of ICTs nowadays represent a means that facilitates the participation of citizens in the design and management of public policies. The objective of this research was to assess the contribution generated by the use of a digital platform as a means to design and execute public policies aimed at strengthening the productive apparatus in the tourism and cultural industry of the Tolima region within the “Tolima Vive Digital”-TVD (Tolima Lives Digitally) project developed between 2013 and 2014 within the framework of the “Vive Digital” (Live Digitally) initiative by the National Government. Through an evaluative research model, structured surveys and in-depth interviews were applied to beneficiaries linked to the tourism and culture sector in the region, as well as to facilitators-experts in the operation of the platform. The results of the evaluation show the positive contribution of ICTs to the processes of citizen participation in the design of public policies by facilitating the participation and inclusion of citizens from remote regions, by enabling a more efficient systematization and integration of citizen demands and by generating a new communication channel between Government and citizens. In this way, the experience of the Tolima region represents a reference point for other government managers, and becomes a complementary contribution to the evaluation of the strategy for the digitalization of the public service in Colombia.
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