Stakeholders are one of the most significant factors in the success of a project. The creation of good team performance in a project is caused by clear work responsibilities given to each project stakeholder so that stakeholders have responsibility for their work and can complete their work correctly. The responsibility assignment matrix is a method for managing the roles of each resource and describing the relationship between jobs for each job in the project, which is classified into four parts, namely Responsible, Assignment, Consult, and Informed. In this paper, a matrix will be designed to manage the work assignments of each stakeholder involved in the case of delays in project completion at PT. XYZ uses the RACI Matrix method as a guide. The results of the work assignment matrix design in the case study project of PT. XYZ shows that 12 stakeholders are grouped into four classifications according to the RACI components, which are arranged based on the level of interest and responsibility of each stakeholder to the project.
Information technology plays a major role to enhance service activities in organizations as well as in higher educational institutions / universities. A special unit (Sisfo) at University X is dedicated to handles daily technology-based services. Every year the performance of the unit is evaluated to increase customer satisfaction and yet the result is contradictory. Using balanced scorecard, the result showed that the unit's performance is in a good category, but when it comes to the satisfaction questionnaire the result said otherwise. This puzzling result due to not so appropriate tools of measurement for the unit’ services. This study conducted performance measurement using IT SERVQUAL to tap the perceived service and expected service of the Sisfo Unit’, form the eyes of the students as the largest customers, on the 6 dimensions: tangibles, responsiveness, reliability, assurance, emphaty and usability. Service dimensions that require immediate action are physical facilities such as hardware and software that are up to date, and processes related to academic activities such as failure to enter into a system, card recording errors, and students’ presence list errors. Keywords— IT SERVQUAL, performance measurement, satisfaction, services
PowerPoint is a slide show presentation program from Microsoft, which also one of the most widely used programs to develop visual presentation all over the world. PowerPoint has become enormously popular because of the functionalities offered and since it is designed to be easy to use. Previous researchers stated PowerPoint as one of the best tool to facilitate users to deliver idea/objective/goal, especially in education field. But some of the researchers argue that in today’s environment, PowerPoint no longer be the best tool to deliver information. This research aims to evaluate and design the content of the slide which influences the level of students understanding on information being presented. This research will be comparing three methods at once, which are a conventional method where the material course will be presented without any PowerPoint and are limited to boards and books. The second method will be a material-course presentation using a PowerPoint where it was using an aesthetically pleasing and methodically correct PowerPoint. And the last method would be the combination between the two. By using a statistical test ANOVA that among three methods there is no significance impact to the students understanding. Nevertheless, based on the test score that are done after treatment the results show that the quality of PowerPoint slide has an influence to the level of students understanding compared to conventional methods (blackboard and textbook). But only attractive slide itself is insufficient to improve students understanding, this study will incorporate conventional method and attractive slide through content visualization in order to gives a better impact on students understanding.
ABC Company is an agent of network construction, operation, and maintenance. ABC Company is currently implementing the STTF (Shit to the Front) project, which is the project to add FTTH (Fiber to the Home) networks in areas that can have high customer demand. One of the STTF project construction sites is the Indra Prahasta II housing location. However, the project is currently experiencing work delays due to the Covid-19 disaster in Indonesia. Delays in project execution can result in potential prospects choosing another company that provides similar services. The project schedule can be accelerated using the crashing method and TCTO (Time Cost Trade-Off) analysis to solve this problem. This research's acceleration will be carried out with alternatives for adding 3 hours, 2 hours, 1 hour, and an alternative to increasing workers' number. This project has an average duration of 55 working days with a total cost of Rp 604,124,460. The results obtained from data processing, on the alternative of adding 1 hour of overtime work, the total duration becomes 54 working days with total project cost is Rp 605,734,138. In addition to 2 hours of overtime work, the project's total duration can be reduced to 54 days with a total project cost Rp 606,803,619. And for the addition of 3 hours overtime, the total duration can be shortened to 54 days with a total cost of Rp 606,803,619. As for increasing the number of workers, project work duration can be shortened to 54 working days with a total project cost Rp 604,556,748
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