PurposeIntegrating the conservation of resources theory, Hofstede's national culture theory and the cognitive-motivational-relational theory of emotions, the authors propose that power distance (as a moderator) and emotional exhaustion (as a mediator) play a role in the relationship between workplace incivility, emotional exhaustion and job embeddedness.Design/methodology/approachThe data were collected in two stages using an online survey of 404 employees from three sectors, including hospitality, banking and manufacturing, in Indonesia. The authors tested a moderated mediation model using Hayes' macro PROCESS version 3.5.FindingsWorkplace incivility contributes to emotional exhaustion, which predicts job embeddedness. Emotional exhaustion also contributes to job embeddedness. In the moderation model, the authors found that the effect of workplace incivility on emotional exhaustion was more substantial for employees with high perceived power distance. Furthermore, power distance also played a moderating role in the relationship between emotional exhaustion and job embeddedness.Practical implicationsSince workplace incivility and job embeddedness differ across cultures, the results of this study contain practical management implications for Indonesian settings, especially the hospitality, manufacturing and banking sectors. The authors provide practical management implications for redesigning organizational culture to help employees avoid uncivil interactions in the workplace. The authors also provide implications concerning strategic managerial directions to improve communication and supervisors' skills at all levels of management.Originality/valueThis study is the first to introduce power distance as a complementary explanation for the relationship between workplace incivility, emotional exhaustion and job embeddedness while focusing on an Asian developing country.
This study aims to explore the gender differences in the relationships between leader-member exchange (LMX), job embeddedness, and turnover intention. Hypotheses formulation was conducted by integrating conservation of resources (COR) theory and social role theory, and data were collected from 462 respondents who were employed in various sectors in Indonesia. Data analyses included confirmatory factor analysis to evaluate the measurement model, followed by mediation-moderation analysis by using the PROCESS macro. As hypothesized, LMX showed a positive impact on job embeddedness and a negative impact on turnover intention. Job embeddedness was negatively associated with turnover intention, partially mediating the relationship between LMX quality and turnover intention. This study showed that gender moderated the relationships between LMX, job embeddedness, and turnover intention; this was particularly evident in the female participants. This study contributes to the literature on the significance of LMX quality and job embeddedness by exploring gender-specific roles, thus strengthening the existing knowledge base.
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