Workplace incivility to predict employee silence: Mediating and moderating roles of job embeddedness and power distance

Gustiawan, Deni; Noermijati, Noermijati; Aisjah, Siti; Indrawati, Nur Khusniyah

doi:10.1080/23311975.2023.2188982

Cited by 2 publications

(1 citation statement)

References 65 publications

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“…Based on the literature by Gustiawan et al (2023), Mohyi (2021), andWidyani et al (2019), turnover intention is the desire of an employee to leave or resign from their job. Turnover intention is the result of an individual's evaluation of the continuation of their working relationship with the company, which has not yet been realized in the act of leaving the company.…”

Section: Turnover Intentionmentioning

confidence: 99%

The Role of Flexible Work Arrangement, Job Embeddedness, and Work-Life Balance in Reducing Turnover Intention: Study on Millennials and Generation Z Employees

Rosita,

Noermijati,

Margono

et al. 2024

JCDA

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Millennials and Generation Z, as the largest demographics entering the workforce, were anticipated to drive national progress. However, despite their significant numbers, many of them are experiencing high turnover rates. This study investigates the role of flexible work arrangements, job embeddedness, and work-life balance in suppressing turnover intention among millennials and Generation Z in multifinance companies at Jakarta headquarters. This research is quantitative research with non-probability sampling. The questionnaire was distributed to 280 respondents. The data analysis technique uses Partial Least Square (PLS) analysis tools. The results indicate that (1) flexible work arrangement has a significant negative impact on turnover intention; (2) flexible work arrangement has a significant positive impact on job embeddedness and work-life balance; and (3) flexible work arrangement has a significant negative impact on turnover intention which is partially intervened by job embeddedness and work-life balance. It is suggested for multi-finance companies to optimize flexible work arrangement practices by implementing work-life balance and job embeddedness to reduce turnover intention among millennials and Generation Z

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Section: Turnover Intentionmentioning

confidence: 99%

The Role of Flexible Work Arrangement, Job Embeddedness, and Work-Life Balance in Reducing Turnover Intention: Study on Millennials and Generation Z Employees

Rosita,

Noermijati,

Margono

et al. 2024

JCDA

View full text Add to dashboard Cite

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Customer-oriented front-line employees' voice behaviours in the hospitality industry: a comprehensive literature review

Memon,

Ghani,

Han

2024

JHTI

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PurposeUsing employee voice to advocate for customers' requirements, improves hospitality service. Organizations must understand what motivates or deters employee customer-oriented voice behaviour (COVB) to achieve its goals and enhance performance. This research investigates the predictors and outcomes of COVB of front-line employees (FLEs) in the hotel industry.Design/methodology/approachThe study used the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines to steer the article search, screening, and inclusion. The research identified the extant studies conducted in both, high/low power distance countries that met the search criteria using the databases of SCOPUS, Web of Science, EBSCOHost and through snowballing of references.FindingsThe content analysis of 55 selected studies identified four themes that explain FLEs’ COVB in the hospitality industry. These four themes include customer-related, employee-related, organizational and leadership factors. Moreover, it was found that theoretical frameworks of the most of published studies are dominated by social exchange and conservation resource theories.Practical implicationsThis study suggests hospitality firms to develop management strategies to foster FLEs COVB especially long-term personality trainings for FLEs is suggested for innovative and novel ideas.Originality/valueThis is the first study, as per our knowledge, on the hospitality industry that has been conducted to analyse and synthesize the literature related to FLEs’ COVB.

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Workplace incivility to predict employee silence: Mediating and moderating roles of job embeddedness and power distance

Cited by 2 publications

References 65 publications

The Role of Flexible Work Arrangement, Job Embeddedness, and Work-Life Balance in Reducing Turnover Intention: Study on Millennials and Generation Z Employees

The Role of Flexible Work Arrangement, Job Embeddedness, and Work-Life Balance in Reducing Turnover Intention: Study on Millennials and Generation Z Employees

Customer-oriented front-line employees' voice behaviours in the hospitality industry: a comprehensive literature review

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