Waiting is a waste that is common in outpatient services, especially at Regional General Hospitals, thus reducing the quality of service. The results of the 2018 and 2019 service studies at Rasidin Hospital, the waiting time for outpatient services was 239 and 122 minutes (standard ≤60 minutes). The queuing process started at night and the queue was overflowing in the morning which resulted in late medical record processing, less seating, and low patient satisfaction. The purpose of this service is to design a queue for outpatient services based on Lean Management. The service was carried out in February-July 2020. Lean Management reduces waste on everything involved in the service process, namely Supply, Input, Process, Output and Customer (SIPOC). The service target is the management, head of installation, registration officer, medical record, doctor and nurse and patient. Approaches in the form of surveys, brainstorming, trainning and FGDs for model building. The resulting model is written in a mobile-based application to facilitate queuing patients. The resulting model is an application for booking registration and consultation. Applications can be downloaded on the Googleplay Store. It takes 1 operator to run the application. This application is expected to decipher long queues, provide certainty of time and increase patient satisfaction. It takes commitment and discipline from all parties to carry out services that are on time as promised so that they run on target.
The most important thing in the medical world is entering a history of the patient’s health, and this is known as the medical records. The medical records patients are used as references to the doctor for examination of the patient’s health, as well as records of a diagnosis of a disease patients and medical services. According to with the purpose of this final task, to provide design data supporting the medical records is complete and structured to facilitate action. The design of this web based information system using the codeigniter framework, programming PHP (Hypertext Preprocessor) with XAMPP as a Database Management System (DBMS), and sublime Text 3 as editor. Medical record service information system providing data supporting a complete medical record and structured in order to facilitate doing of medical, simplify data searches of patient medical record along with its report. The design of this information systems is performed to produce an information system that can create your medical record is tored neatly and securely in a database, facilitate the search process patient medical record data when data is needed, minimize errors in data processing of patient medical record. The design of the information system displays data, patient medical record, making the reference and the doctor's license. Keywords : Medical Record, Web, PHP
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