The chapter deals with implementing fuzzy logic for transition of descriptions in natural language to formal fuzzy and stochastic models and their further optimization in terms of effectiveness and efficiency of information modeling and prediction systems. The theoretical methods are implemented in lifelong learning business for developmentspecific virtual trainings for adult students.
Dintsis holds a doctorate degree in system analysis, and his total experience in applied digital math and computer science is more than 25 years. He is the leading lecturer in the Specialist Computer Training Center (Moscow), a visiting professor at the Global Business School Barcelona, and an active consultant and startup mentor. Dr. Dintsis is the author of more than 80 publications (including monographs, 5 publications in the IEEE proceedings, and several IntechOpen publications) in the field of computer science. His main area of specialization is fuzzy logic and stochastic graph models. Practical applications of Dr. Dintsis's research are in the area of lifelong learning methods and systems. He holds several prestigious business certifications: PMP®, PgMP®, ITIL® 4.0 Managing Professional. Contents Preface XIII Section 1 Introduction Chapter 1 Introductory Chapter: Customer Satisfaction Alignment with "On the Edge" IT Tools by Danil Dintsis Section 2 Analyzing Modern CRM Practices Chapter 2 Customer Relationship Management Practices in Islamic Banks by Ahmad Rafiki Chapter 3 Customer Satisfaction with Online Retail Transactions by Titus Okeke Chapter 4 Qualitative Analysis of Different CRM Evaluation Models
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.