Customer Relationship Management and IT

Abstract

Dintsis holds a doctorate degree in system analysis, and his total experience in applied digital math and computer science is more than 25 years. He is the leading lecturer in the Specialist Computer Training Center (Moscow), a visiting professor at the Global Business School Barcelona, and an active consultant and startup mentor. Dr. Dintsis is the author of more than 80 publications (including monographs, 5 publications in the IEEE proceedings, and several IntechOpen publications) in the field of computer science. His main area of specialization is fuzzy logic and stochastic graph models. Practical applications of Dr. Dintsis's research are in the area of lifelong learning methods and systems. He holds several prestigious business certifications: PMP®, PgMP®, ITIL® 4.0 Managing Professional. Contents Preface XIII Section 1 Introduction Chapter 1 Introductory Chapter: Customer Satisfaction Alignment with "On the Edge" IT Tools by Danil Dintsis Section 2 Analyzing Modern CRM Practices Chapter 2 Customer Relationship Management Practices in Islamic Banks by Ahmad Rafiki Chapter 3 Customer Satisfaction with Online Retail Transactions by Titus Okeke Chapter 4 Qualitative Analysis of Different CRM Evaluation Models