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Users who downloaded this article also downloaded: (2016),"Organizational structure and enterprise systems implementation: theoretical measures and a benchmark for customer teams", Information Technology & People, Vol. 29 Iss 3 pp. - Access to this document was granted through an Emerald subscription provided by emerald-srm:172635 [] For AuthorsIf you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.

2016),"The study of the antecedents of knowledge sharing behavior: the empirical study of Yambol online test community", Internet Research, Vol. 26 Iss 4 pp. -Permanent link to this document: http://dx.

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Purpose – The purpose of this paper is to explore the model of enhancing the electronic word-of-mouth (eWOM) effects through the virtual community by discussing the relationship among sense of virtual community, social influence and eWOM effects. Design/methodology/approach – This research adopted structural equation modeling to test the proposed model, and the structural model showed a good fit. This research sample consisted of 492 members who have used Facebook for at least half-a-year. Findings – The results indicated that sense of virtual community had effects on normative influence, informative influence, and perceived eWOM review credibility. Both social influence and perceived eWOM review credibility had effects on eWOM review adoption. Social influence in virtual community partially mediated the relationship between virtual community members’ sense of virtual community and perceived eWOM review credibility. Virtual community members’ perceived eWOM review credibility partially mediated the relationship between normative/informative influence and eWOM review adoption. Practical implications – This study discussed conclusions and managerial implications of the findings. Originality/value – This research filled a void that most of the previous studies in this area focussed on a single social interaction perspective. The authors argued that community studies should incorporate and distinguish SOVC and social influence factors.

Social networking sites are built and designed to provide online services and a platform for people to social interacts and exchange information. This study used the social capital theory as a foundation to explore the social interaction factors and individual factors such as shared value, community identification, and information privacy concerns, and examine the mediating role of the desire to give information between trust on websites/members and information sharing behaviour in the proposed model. This research sample consists of seven hundred and twenty-seven members who have used the Facebook fan page for at least 6 months. This study adopted structural equation modeling to test the research hypotheses. The results of this study show that shared value, community identification, and information privacy concern directly influence trust on websites and members. Trust on websites and members directly influenced the desire to get/give information. Desire to give information directly influences information sharing behaviour. The desire to give information plays important mediating roles between trust on websites/members and information sharing behaviour. Finally, we provide conclusions and managerial implications of the findings.

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Purpose – Social media platforms established social relationship between the consumer and the brand community. The purpose of this paper is to propose a model to understand how dual-identification impact on the community citizenship behavior (CCB). Specifically, the authors propose perceived community-brand similarity (PCBS) influence CCB via dual-identification and brand passion (BP). Design/methodology/approach – The research sample consists of 323 members who have used Apple product and used Apple fan page for more than one year, and structural equation modeling was used to test the research hypotheses. Findings – The results indicated that PCBS directly influenced brand identification (BI) and community identification (CI), respectively. BI directly influenced CI. CI directly influenced BP, but BI not directly influenced BP. In the mediation effects, both the dual-identification factors and BP play important mediating roles. Practical implications – From a managerial standpoint, this research provides implications for social network sites management. Originality/value – This research fills a void in the BI and CI are coexisting but distinct aspects of virtual communities. In addition, the mediating role of dual-identification factors and BP in the online community consumer-brand relationship has not been fully investigated.