Purpose -The purpose of this study is to analyze the structural relationship between empowerment, service training, service reward, job attitudes such as job satisfaction and organizational commitment, and customer-oriented prosocial behavior of employees. Design/methodology/approach -The research question is examined using a sample of Korean hotel employees. Structural equation analysis is used to test various research hypotheses and examine the extent to which job satisfaction and organizational commitment mediate the effect of empowerment, service training, and service reward on customer-oriented prosocial behavior. Findings -First, the greater the job satisfaction, the greater is the role-prescribed customer service of employees. Second, the greater the job satisfaction, the greater is the organizational commitment. Third, empowerment has a significant effect on organizational commitment and extra-role customer service. Fourth, service training has a significant effect on job satisfaction, but it has a negatively direct effect on organizational commitment. Fifth, service reward has a significant influence on job satisfaction and organizational commitment. Practical implications -Based on these empirical findings, employee management should be shifted from a transactional to a relationship-building orientation -the former being short-term goal-oriented and the latter long-term. Additionally, service organizations should evaluate employee lifetime value (ELV) as well as customer lifetime value (CLV). Research limitations/implications -There is a need to extend the results to a diverse range of service industries. Originality/value -This research explains that empowerment, service training, and service reward contribute to the evaluation of organizational commitment through the medium of job satisfaction.

Heteropoly acids (HPAs) are unique materials with interesting properties, including high acidity and proton conductivity. However, their low specific surface area and high solubility in polar solvents make them unattractive for catalytic or energy applications. This obstacle can be overcome by creating nanoporosity within the HPA. We synthesized mesoporous phosphotungstic acid (mPTA) with a spherical morphology through the self‐assembly of phosphotungstic acid (PTA) with a polymeric surfactant as stabilized by KCl and hydrothermal treatment. The mPTA nanostructures had a surface area of 93 m2 g−1 and a pore size of 4 nm. Their high thermal stability (ca. 450 °C) and lack of solubility in ethylene carbonate/diethyl carbonate (EC/DEC) electrolyte are beneficial for lithium‐ion batteries (LIBs). Optimized mPTA showed a reversible capacity of 872 mAh g−1 at 0.1 A g−1 even after 100 cycles for LIBs, as attributed to a super‐reduced state of HPA and the storage of Li ions within the mesochannels of mPTA.

Highly ordered mesoporous C with a well-ordered porous structure and a high crystallinity is prepared through the nanohard templating method using a saturated solution of C in 1-chloronaphthalene (51 mg mL ) as a C precursor and SBA-15 as a hard template. The high solubility of C in 1-chloronaphthalene helps not only to encapsulate a huge amount of the C into the mesopores of the template but also supports the oligomerization of C and the formation of crystalline walls made of C . The obtained mesoporous C exhibits a rod-shaped morphology, a high specific surface area (680 m g ), tuneable pores, and a highly crystalline wall structure. This exciting ordered mesoporous C offers high supercapacitive performance and a high selectivity to H O production and methanol tolerance for ORR. This simple strategy could be adopted to make a series of mesoporous fullerenes with different structures and carbon atoms as a new class of energy materials.

Highly ordered mesoporous carbon nitrides (MCN) with 3D structure and a high nitrogen content are successfully prepared for the first time using "uncalcined" mesoporous silica template, KIT-6 and 3-amino-1,2,4-triazole as a single molecular carbon and nitrogen precursor. The prepared MCN with C and N stoichiometry of C N shows unique CN framework and exhibits the CO capture capacity of 5.63 mmol g at 273 K and 30 bar, which is higher than that of MCN with 2D structure and C N stoichiometry.

Mesoporous materials with carbon framework structure can offer distinctive functionalities with tunable electronic or catalytic properties. Many synthetic routes including hard or soft templating approaches are developed for the fabrication of various ordered mesoporous carbon based materials which have demonstrated unique catalytic and energy storage properties. So far, most of these techniques deliver only mesoporous carbon with amorphous wall structures which limit their performance in many applications. Fullerenes exhibit unique structure and significant properties including superconductivity, electrochemical stability, and heat resistance. Herein, for the first time, the preparation of highly ordered mesoporous fullerene C 70 materials with tunable porous structure and controlled rod-shaped morphology through the thermal oligomerization of fullerene C 70 molecules inside the mesopore channels of SBA-15 silica as a hard template with the help of chlorinated aromatics, wherein the solubility of fullerenes is high, is reported. It is demonstrated that these metal-free mesoporous fullerene C 70 framework with a high surface area and bimodal pores with multifunctionality exhibit excellent performance in the oxygen reduction reaction for fuel cells and supercapacitors. This simple strategy can also be extended to other fullerene nanostructures with different carbon atoms which can exhibit interesting physicochemical properties and find applications in catalysis and energy storage.