Leveraging the findings of the extant body of literature, small and medium enterprises (SMEs) in Malaysia, like any other country of the world, are central to economic development, industrial development, job creation and poverty reduction. Nevertheless, given the megatrends, which represent huge transformative global forces with far-reaching effect on individuals, society, culture, business and economies, and the need for enhancement of Malaysian SMEs to facilitate the achievement of Malaysian SME master plan (2012)(2013)(2014)(2015)(2016)(2017)(2018)(2019)(2020), Malaysian SMEs are left with no option other than aligning their policies and strategies with the megatrends, which demands that SMEs should provide 'added-value' services, and products, or high-quality and innovative products and services. SMEs could achieve this through the strategic development of the firm's rare, inimitable and non-substitutable human resource. To offer empirical insights on this issue, this study investigated the mediating role of employee creativity in the high-performance work practices (HPWPs)-performance nexus. Via the cross-sectional research approach, data were collected from a sample of 287 managers of Malaysian SMEs in Kedah, Penang and Perak states of Malaysia. The partial least squares algorithm and the bootstrapping technique were used for data analysis. The overall findings signify the mediating effect of employee creativity on job design-performance nexus, indicating that job design, which facilitates workers' autonomy to utilize their capabilities, would enable and stimulate the workers to adapt their approaches to meet the unique needs of the customers and the transformative global forces, because digital transformation has changed SMEs' operations and delivery models. Also, HPWPs that focus on development of creative problem-solving skill can enhance workers' ability to generate alternative solutions, product knowledge and customer service skills which are crucial to creativity in the organization. Finally, the implications, limitations and suggestions for future research are discussed.
Recently, operational in hotel industry is pushed to consider the environment effects because the damages of environment are increasing and the usage of natural resources are more than prior term. Nevertheless, in implementing the environmentally friendly hotel operations depends on driver factors: government, customer demand, level of competition, greenness at the organizational level and attitude toward change. The aims of this research are: (1) to describe driver factors pushing the implementation of environmentally friendly hotel operations comprehensively; and (2) to formulate dominant factors the environmentally friendly hotel operation in Asia and Pacific. Based on the purpose, this is explorative research. The analysis technique are by content analysis, analysis-synthesis technique and also particularly model of data reduction, data display and conclusion drawing/verification. These driver factors influence hotel in implementing environmentally friendly hotel operations. Besides those findings, this research shows holistic environmental practices-driven, resort-driven and government-driven in Asia and Pacific region.Keywords: Operation, Driver Factors, Environmental Performance. AbstrakSaat ini bidang operasional hotel ditekankan untuk lebih memperhatikan isu lingkungan karena dampak kerusakan yang ditimbulkan dari aktivitas perhotelan meningkat dan penggunaan jumlah sumber daya alam yang besar. Namun dalam penerapannya tergantung faktor pendorong antara lain government, customer demand, level of competition, greenness at the organizational level dan attitude toward change. Tujuan dari penelitian ini: (1) mendeskripsikan faktor pendorong dalam penerapan operasional hotel berwawasan ramah lingkungan; dan (2) menemukan faktor dominan penerapan operasional hotel ramah lingkungan pada kawasan Asia dan Pasifik secara spesifik. Berdasarkan tujuan, jenis penelitian ini adalah eksploratif. Teknik analisis dilakukan secara analisis isi (content analysis), analisis-sintesis serta model data reduction, data display dan conclusion drawing/verification. Hasil penelitian menunjukkan bahwa kelima faktor pendorong terdapat pada seluruh objek hotel ramah lingkungan dengan tingkat kekuatan mendorong yang berbeda. Selain itu, diperoleh faktor dominan holistic environmental practices-driven, resort-driven dan government-driven pada kawasan Asia dan Pasifik.Kata kunci: Operasional, Faktor Pendorong, Kinerja Lingkungan. PENDAHULUANBidang operasional/produksi suatu organisasi adalah suatu kunci utama yang diharuskan terintegrasi dengan baik bersama bidang lain dalam menjalankan serangkaian aktivitas bisnis. Tujuan akhir dari bidang operasional adalah competitive advantages, yaitu dimensi kritis yang harus ditetapkan oleh organisasi bisnis untuk memenuhi kepuasan pihak internal dan eksternal di masa sekarang dan mendatang,
In order to support the increasing number of entrepreneurs in West Java, since 2015 Dra. Mutia Oktaviana as a woman entrepreneur and Disperindag of West Java have established Product Marketing Association (APPU) West Java. This is an association which has 200 members with the composition of 180 female entrepreneurs (90%); it has potential to rise by year to year. Therefore, this research aims to know the factors which could motivate the women who are members of APPU West Java to become women entrepreneurs especially in Bandung. This research used quantitative method with descriptive and explorative research. The sample collection utilizes a technique of Nonprobability sampling and insidental sampling with 106 respondents. In addition, the data were analyzed using a factor analyzing technique which could motivate each of the entrepreneurship supporting factors. Based on the factor analyses technique using 21 factors, the results produced the formation of 7 new factors, namely family oriented, family background and friends, income stability, hobby and facility support, public existency, challenges and risks, and phisycal limitation. The most dominant factor is family oriented consisting of the following variables: running business as well as doing housework, having more time with family, creating job opportunity for family member, and the possibility of getting big profit.
This study aims to determine the quality of Shopee websites based on user ratings of perceived quality and expected ideal quality. The method uses quantitative with descriptive type. Data types are primary and secondary data. Non-probability sampling technique with incidental sampling, the number of respondents was 385 users. Descriptive data analysis techniques and Importance Performance Analysis (IPA). The results showed the quality of Shopee websites based on their level of importance and performance in good categories. The results of the gap calculation between the level of expectations and performance, 8 statements show the shopee website performance in accordance with user expectations, 1 statement of performance exceeds user expectations, 12 statements of performance are not in line with user expectations. The results of science analysis, from 21 Shopee website attributes, 2 attributes require an increase with high priority, 11 Attributes must be maintained because they are included in the company's excellence, 2 attributes are considered not too important but must be considered because it affects the perceived benefits, and 6 Attributes not too important and can be reduced so the company can save costs.
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