The purpose of this study was to determine the effect of Quality of Service Quality of Service Customer Satisfaction either simultaneously or partially on Cabang JNE Bandung. JNE is a freight company and documents that have been established since 1990. In 2004, JNE set up headquarters in Jakarta. The JNE Bandung has a branch office in Jalan Permata Kawaluyaan numbers 1-4 Soekarno Hatta, Bandung. The type of research used in this study was descriptive research type using a quantitative approach. The analysis technique used was descriptive analysis techniques and multiple linear regression. While the sampling technique used was Non Probability sampling using purposive sampling and number of samples of 78 people. The results of this research showed that the quality of service (X) consisting of Reliability, Assurance, Tangibles, Empathy, and Responsiveness simultaneously had significant influence on satisfaction of customers with significant value (p value) of 0.003 < 0.05. Partial test results showed that the only variable that empathy has a partial effect on was customer satisfaction with the number of variables of significance (p value) amounted to 0.021 < 0.05.

This research is motivated by the problems related to the marketing mix Ina Cookies. Those problems based on the results of the initial interview is indicative of consumer complaints related to marketing mix consisting of product, price, place and promotion. This study aims to determine the effect of marketing mix consisting of product, price, place and promotion on purchase decisions.The method used is quantitative method with descriptive research and causal. Source data using primary and secondary data, sampling techniques using Non Probability sampling with incidental sampling with the number of respondents as many as 400 people. Data were analyzed using descriptive analysis and multiple linear regression analysis.The results showed that the mix of marketing and consumer purchase decisions on Ina Cookies included in either category. The marketing mix consists of product, price, place and promotion simultaneously or partially positive and significant impact on purchasing decisions.

Penggunaan brand ambassador pada brand image adalah suatu strategi pemasaran yang dilakukan untuk membangun citra merek dan pola pikir dari konsumen. Penelitian ini dilakukan pada konsumen L’oreal di Kota Bandung. Tujuan penelitian ini adalah untuk mengetahui pengaruh brand ambassador terhadap brand image produk makeup L’oreal di Kota Bandung. Penelitian menggunakan metode kuantitatif dengan jenis penelitian deskripstif. Sampel diambil menggunakan metode nonprobability sampling dan teknik analisisnya menggunakan regresi linier sederhana. Berdasarkan hasil penelitian menunjukkan bahwa secara parsial brand ambassador Dian Sastrowardoyo (visibility, credibility, attraction dan power) memiliki pengaruh terhadap brand image produk makeup L’oreal. Hasil koefisiensi determinasi brand ambassador berpengaruh terhadap brand image sebesar 56,1% dan sisanya sebesar 43,9% dipengaruhi oleh faktor lain yang tidak diteliti dalam penelitian ini.

This study aims to determine the quality of Shopee websites based on user ratings of perceived quality and expected ideal quality. The method uses quantitative with descriptive type. Data types are primary and secondary data. Non-probability sampling technique with incidental sampling, the number of respondents was 385 users. Descriptive data analysis techniques and Importance Performance Analysis (IPA). The results showed the quality of Shopee websites based on their level of importance and performance in good categories. The results of the gap calculation between the level of expectations and performance, 8 statements show the shopee website performance in accordance with user expectations, 1 statement of performance exceeds user expectations, 12 statements of performance are not in line with user expectations. The results of science analysis, from 21 Shopee website attributes, 2 attributes require an increase with high priority, 11 Attributes must be maintained because they are included in the company's excellence, 2 attributes are considered not too important but must be considered because it affects the perceived benefits, and 6 Attributes not too important and can be reduced so the company can save costs.