Construction projects are known to be complex, due to being subject to uncertainty and variability. The use of buffers to protect them from the detrimental impact of variability has been well-researched. A key managerial choice is not whether or not to buffer variability, but rather how to define the necessary combination of buffers. Slack is a concept related to buffers but has been used in the literature to describe a broader range of strategies for coping with complexity. It allows an organisation to adapt to internal pressures for adjustment or to external pressures for change in policy. This paper aims to further develop the concept of slack and to unveil its relationships with other concepts and ideas that are partly overlapping such as buffers, resilience, robustness, flexibility, and redundancy. A concept map was devised in order to articulate the nature of the slack concept. This paper explores in detail this concept map and proposes a conceptual role for slack in the realm of Lean.
O turismo movimenta a economia, gerando empregos, qualificação e melhorias de infraestrutura, assim, para atrair os turistas, algumas regiões que não possuem atrativos consolidados estão construindo roteiros turísticos com elementos típicos da localidade, envolvendo questões de cunho cultural, natural, histórico, religioso e gastronômico. Nesta perspectiva, este estudo teve como objetivo realizar uma análise do roteiro turístico Ferradura dos Vinhedos, da cidade de Santana do Livramento/RS, buscando compreender seu processo de construção, desenvolvimento e participação das organizações locais, mediante as etapas de roteirização do Ministério do Turismo. Foram realizadas 21 entrevistas através da seleção dos sujeitos pela técnica de coleta bola de neve. A análise de conteúdo demonstrou que o roteiro trouxe uma oportunidade para atrair novos turistas para a região, já que o grande contingente de pessoas que passam pela cidade é em virtude de um turismo de compras ocasionado pela presença de free shops da cidade de Rivera-UY, no entanto, para que este produto turístico obtenha êxito é necessária a revisão de algumas fases do processo de roteirização, além da estimulação da sociedade e organizações locais no processo de promoção e comercialização do roteiro. Para pesquisas futuras sugere-se realizar entrevistas com o empresariado local, buscando identificar suas percepções sobre o roteiro e o que seria necessário para o seu desenvolvimento. Palavras-chave: Roteiro turístico; Ferradura dos Vinhedos; Planejamento de roteiros turísticos; Planejamento e desenvolvimento turístico; Itinerários turísticos; Enoturísmo.
The possibility of buying at any time of the day, researching prices and finding varied products are some of the advantages informed by online consumers. Despite the benefits, some disadvantages are also cited by these consumers, such as the impossibility of product experimentation, delay in delivery, difficulty in accessing websites and lack of security. With this, the possibility of paradoxical behavior among this type of consumer is verified. Therefore, this work aims to verify the presence of technology paradoxes in online consumer behavior. This is a descriptive-exploratory research, with a quantitative approach and a survey research method. A questionnaire was elaborated aiming to collect information regarding the profile of the online consumers interviewed and the characteristics of the purchase process, besides containing 28 statements referring to the 14 paradoxes of technology adapted from national surveys for consumption through the internet. A total of 263 respondents were obtained, where two pairs of paradoxes were present: Assimilation / Isolation and Planning / Improvisation.
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