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PurposeThis article aims to focus attention on users of information technology (IT), especially mobile telephony. It focuses on what people actually say about mobile technology but also aims to pay attention to what they do not talk about, what is found in the silence, especially with new technology when much can be taken for granted. This latter is, according to Foucault, even more important to understand.Design/methodology/approachThe research draws on empirical research through 11 semi‐structured interviews and interviews with five focus groups, comprising between four and eight care assistants in each group. The interviews were with three women and three men between 25‐70 years old, five female public sector middle managers and care assistants from five focus groups at social services departments in the north of Sweden. A Foucauldian approach is adopted to interpret the findings and explore how their locations within the circuits of socio‐technical networks engender uncertainty with mobile technology. The present spread of IT reinforces a belief that people are integrated into the circuits of socio‐technical networks.FindingsThe findings suggest, on the one hand, that new technologies like mobile communication can be used to organise our everyday lives, whilst, on the other, there are risks with the new technologies, which can discipline discourses.Originality/valueThese issues are discussed from a sociological and informatics perspective.

The aim of this article is to explore the tensions and ambivalences of new and old technology and political visions of keeping viable, quality care and services for elderly citizens through the use of new information technologies. The visions of politicians and social service managers of keeping alive the welfare state and retaining its ability to offer quality care and services for elderly citizens are compared with the experiences of female care assistants and their expectations of technology. A feminist figurethe cyborg -will be used in this exploration. We consider how care assistants are integrated in networks of socio-technical relations between humans and non-humans, and the extent to which gender or asymmetrical power relations between women and men intervene in their stories.

The Swedish public sector is involved in an overwhelming change process aiming towards creating a good-service society based on information technology. Rationalisation, efficiency and effectiveness are the leading signs in the dominating discourse of Swedish society of today. This discourse is silent about public sector employees, their agencies, their participation, and how the public sector is the dominant labour market for women. Alternative stories of women’s presence in the creation of a good-service society are presented with a focus on performances of gender, skills, learning and technology. The empirical material was collected in municipalities in the south east of Sweden. Methods sensitive to everyday practices in order to create space and time for women and their stories were developed and used. The methodological approach, feminist technoscience, provides opportunities to move beyond the dominating IT discourses in order to make visible other discourses where women are present.

This paper reports the wishes and needs of people with type 2 diabetes (T2DM) for a future information and communication technology (ICT) self-management service to help manage their condition and their everyday life. Diabetes is a chronic disease affecting more and more people and placing increasing demands on health care. The self-management of diabetes includes instrumental and, decision-making skills and skills in managing daily activities, which may be supported by an ICT service. In this study we used a participatory design including two sessions of Future Workshop (FW) as part of a larger research project on the self-management of diabetes. Adults with type 2 diabetes participated in two FW sessions in which their expressed wishes and needs for an ICT service all fell under the broad category of Acceptance of the diagnosis, with three other suggestions; Trust in partnerships, Communication, and Individualized information. The participants’ experience of the FW as a democratic process and their appreciation of mutual learning contributed to these results, which are consistent with the aims of person-centred care.

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