The importance of each of five underlying interpersonal trust components (competence, consistency, integrity, loyalty, and openness) as they affect trust among supervisors, subordinates, and peers was examined. Subjects included 66 supervisors and executives. While the importance of conditions of trust differed within each dyad, the results were not as predicted, as the order of importance was the same for all three dyads: integrity > competence > loyalty > consistency > openness. Among dyads, no differences were found for the importance of integrity, competence, or loyalty while consistency and openness were more important for trust in peers than trust in supervisors or subordinates.
The importance of being an effective and efficient thesis supervisor was an immediate necessity as I began my faculty career. The previous year's evaluation of our master's-level graduate program had identified the low rate and length of time taken for students completing their degrees as a major concern. Students progressed satisfactorily through their course work, but they stalled on the thesis requirement. Thesis work would drag on. The longer it took, the greater the risk of noncompletion.Our program was not unusual in this regard. There are no national statistics for master's degrees, but estimates are that 50% of PhD candidates will never get beyond the ABD (all but dissertation) stage. As many as 250,000 doctoral candidates nationally were expected not to finish in the 1980s (Wells, 1987). This means the loss of potential scholars and researchers, which will be more acutely felt in the coming years as both college enrollments and faculty retirements are expected to increase starting in the mid-1990s. Facilitating students' progress through the thesis and dissertation process will increase the supply of qualified faculty members needed.Supervising theses was the one responsibility of university teaching for which I had the least formal preparation. As a graduate student, I had the benefit of a seminar on teaching at the university level, but the subject of thesis supervision was not part of its syllabus. I had only my own dissertation
This study has two parts. The first study, based on content analyses of the printed media, identifies general categories of customer service practices used today. The second study, based on surveys of 100 working adults, shows the importance of “customer service practices” which are internal to organizations. To maximize employees' satisfaction, rewards for customer service should be emphasized and clearly provided. In addition, management must use and evaluate data about customers which are gathered by direct service providers.
The statistics are certainly impressive: over the last two decades, women have made extraordinary advances into the managerial ranks of corporate America. From 1982 to 1983, for example, the number of female executives jumped from 1.4 million to 3.5 million (“More and more, she's the boss,” 1985, p. 64). In 1989, women accounted for 40% of all corporate managers in the United States — double the percentage just 15 years ago (“The mommy track: Juggling kids and careers,” 1989, p. 134).
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