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In this study a research model was proposed to examine the relationships between service quality, customer satisfaction in, customer trust of, and loyalty to Taiwanese e-banks. Questionnaires were completed by 442 respondents who had experience with e-banking and data were analyzed using partial least squares structural equation modeling. It was found that e-banks must focus on service quality to increase customer satisfaction and trust and to obtain customer loyalty. Implications are discussed in relation to e-bank management.

The temporal patterns of site-specific excess risks of subsequent malignant neoplasms in retinoblastoma survivors should inform screening programs designed for the early detection and treatment of subsequent malignant neoplasms.

The authors conducted a population-based, case-control study in Kaohsiung, southern Taiwan, Republic of China, to investigate the association between residential petrochemical exposure and leukemia risk among subjects 29 years of age and younger. Between November 1997 and June 2003, 171 cases and 410 controls matched for age and sex were recruited. Since assessment of petrochemical impacts depends on accurate exposure estimates, the authors developed a procedure using geographic information system tools to assign subjects' exposure. The resulting individual-level exposure estimates (the exposure opportunity score) are an integrated exposure measure that accounts for subjects' mobility, length of stay at each residence, distance to petrochemical plant(s), monthly prevailing wind direction, and multiple petrochemical pollution sources. Different conditional logistic regression models were fitted for subjects aged 0-19 and 20-29 years to evaluate separately childhood versus adulthood leukemia. No overall association was observed for the younger age group. However, residential petrochemical exposure was a significant risk factor for leukemia for the older age group. For one unit of increase in the log-transformed exposure opportunity score, the adjusted odds ratio was 1.54 (95 percent confidence interval: 1.14, 2.09). This study illustrates the utility of geographic information system tools for providing refined exposure estimates for residential exposure to petrochemical pollution.

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Twitter provides a useful tool for studying public conversations about climate change, an issue that crosses international boundaries and stirs political and scientific debate. This review presents what is currently known about the way climate change is discussed on Twitter, acknowledging advantages and limitations and suggesting future areas for study. As an accessible platform, Twitter allows public expression of opinions on climate change and provides data on how these fluctuate over different times and places. Moving forward, studies assessing climate views can be improved by better linking them to demographic and other data indicating the population that Twitter users represent. The open‐ended content of tweets provides additional information, such as which topics are associated with climate change and which terms are used to discuss it. Future studies can build on these results to capture a wider range of climate‐related discussion. Finally, researchers are using Twitter to understand who initiates and participates in climate change dialog and how, by categorizing users as different actors—such as politicians, celebrities, NGOs, or the general public. Future research could consider how effective these efforts are, and how Twitter activity translates to offline outcomes.

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