Based on the close relationship between social work and probation practice, this article uses and develops Greenhaus and Beutell's (1985) work-family conflict model to understand the spillover from probation work to practitioners' family lives. We examine the ways spillover affects practitioners' family lives and show that these conflicts stem from desensitisation and the work being community based. They also arise in more imagined ways, which we describe as altruistic imaginings and darker imaginings. The article concludes by highlighting the need for organisations to acknowledge spillover and its effects and makes suggestions around the provision of organisational policies. We conclude by considering what probation providers, as employers, might do to improve the situation as well as some reflective tools that practitioners might use to consider their own work-life balance with a view to improving staff wellbeing as well as effective service provision.
The Exceptional Delivery Model for probation practice in England and Wales meant that probation practitioners predominantly worked from home during the COVID-19 pandemic, engaging and supervising service-users remotely. This article explores the impact of the Exceptional Delivery Model on staff and their practice. We begin by considering how probation practice changed because of the implementation of the Exceptional Delivery Model and the impact that this has had on probation staff. The reality of probation work is brought into perspective when there are children in the home and the demarcation of work and home life is easily blurred, especially when considered through the lens of ‘emotional dirty work’. We then present analysis of interviews with 61 practitioners and managers in the National Probation Service. The interviews were primarily focused on staff wellbeing and emotional labour as opposed to the impact of the pandemic, but participants regularly raised the pandemic in discussions. We focus on three key themes: the challenges of working from home and remote communication, experiences of managing risk through doorstep visits and the spill over of probation work into personal lives. The article concludes by considering what the findings tell us about probation work and potential future implications.
Embarking upon empirical qualitative research can be a daunting and emotional task, particularly for those who are new to research and for those who research vulnerable groups and emotive topics. Doctoral criminological researchers transect these realms, often making their research experiences acutely emotional and challenging. In addition, researchers must be able to perform emotional labour as an important part of their professional practice. Based on 30 semi-structured interviews, this is the first study to explicitly explore the emotional labour of criminological researchers. Using the lens of emotional labour, the performance and impact of undertaking qualitative data collection in doctoral research is examined. From the interview data, three main themes are discussed: emotional labour, the consequences of performing that emotional labour and coping mechanisms to deal with those consequences. The article concludes with recommendations around support and training for PhD candidates, their supervisors and the higher education sector more broadly.
This article uses the concept of emotional labour to explore how probation practitioners, conform to, and negotiate the display rules and values underpinning their work with clients.We consider the sources of emotional labour, focussing on the values of probation practice and how these are manifested through occupational, organisational and societal display rules. We then analyse a further layer of display rules; integrating, neutral and differentiating display rules which further inform our thinking about how emotional labour is performed.Using the lens of emotional labour we document the breadth of emotional labour performed by probation practitioners in their interactions with clients including the use of empathy, humour and the suppression of anger. In particular our research brings to light the display of so called 'negative' emotions such as anger and frustration, and the complex, and sometimes conflicting, relationship between occupational and organisational display rules and the values underpinning these rules.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.