‘Feeling like a sponge’: the emotional labour produced by solicitors in their interactions with clients seeking asylum

The Burnout Spiral: The Emotion Labor of Five Rural U.S. Foreign Language Teachers

“…In addition, many scholars have applied Hochschild's work to a variety of other contexts. The following is a partial list of the broad range of workers whose professional lived experience has proven fruitful for the application of emotion labor theories by communication, psychology, and management researchers, among others: (a) medical professionals, most prominently nurses (Gray, 2010;Howard & Timmons, 2012;Mazhindu, 2003;Stayt, 2009), but also mental health professionals (Gregor, 2010) and physicians (Martínez-Iñigo et al, 2007), (b) childcare industry workers (Boyer, Reimer, & Irvine, 2013;Vincent & Braun, 2013), (c) criminal justice professionals such as 911 operators (Tracy & Tracy, 1998), correctional facility officers (Tracy, 2000;2005), firefighters (Scott & Myers, 2005), and police officers (Chapman, 2009), (d) social workers, including child protection services case workers (Gray, 2002), care managers (Gorman, 2000), professional activists (Rodgers, 2010), legal counsel for asylum seekers (Westaby, 2010), and the clergy (Kinman, McFall, & Rodriguez, 2011), and (e) hospitality industries workers such as flight attendants (Sheehan, 2012), heritage tourism site actors (van Dijk & Kirk, 2007), adventure tour leaders (Torland, 2011), and cruise ship employees (Tracy, 2003).…”

Pervasive Punishment: Making Sense of Mass Supervision F. McNeill. Bingley: Emerald (2019) 264pp. £24.99pb ISBN 978‐178756‐466‐4

“…Instead, it demonstrated that emotions influence the formation and application of the law and its responses and relationship with society. This can take many forms, from, for example, a consideration of the role of compassion in criminal sentencing (Nussbaum 2004) to the emotional labour experienced by legal professionals as a result of their work (Westaby 2010).…”

Professional Emotions in Court: A Sociological Perspective S. Bergman Blix and Å. Wettergren. London and New York: Routledge (2018) 194pp. £115.00hb ISBN 9781138234505

“…Instead, it demonstrated that emotions influence the formation and application of the law and its responses and relationship with society. This can take many forms, from, for example, a consideration of the role of compassion in criminal sentencing (Nussbaum 2004) to the emotional labour experienced by legal professionals as a result of their work (Westaby 2010). …”