Purpose-The complexity of problem solving requires use of quality tools to assist in the organization and analysis of information and data surrounding the concern. A proposed classification scheme for problem-solving tools allows the user to identify the correct tool at the proper time in the problem-solving process. This may assist the problem solver to efficiently and effectively work toward problem solution. The classification scheme, in the form of a matrix, identifies, organizes, and defines tools of the six sigma problem-solving process as taught and implemented at a large manufacturing company.
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