Social workers all around the world work with families and family complexity in their everyday practice. In this article, we present findings from a cross-national study exploring how social workers in child welfare conceptualise ‘family’, and how they relate to ‘family’ in their practice. Data presented is taken from focus groups with twenty-eight social workers from Chile, Mexico and Norway. The findings reveal that in Chilean, Mexican, and Norwegian social work, the conceptualisation of family has expanded over time, acknowledging various family forms and displays, and an increased orientation towards networks regardless of biological ties. However, differences were found, particularly in the way professionals view extended family, perspectives on family intervention, and the position of children in the family. Practical implications will be discussed.

Child welfare services around the world deal with families and family complexities. The study from Chile, Lithuania and Norway explores how social workers define family and more specific the position of extended families within child welfare and thus indicate contextual differences and similarities. In the data collection, five focus groups were included: one Lithuanian (eight participants), two Chilean (with two and two participants) and two Norwegian groups (with seven and eight participants). The analysis reveals significant and thematic differences and similarities between the countries related to the fluid and varied concept of family. The results also show variations across contexts in which families that are targeted by the services, the involvement of children and nuclear and extended family members. A dilemma between children’s need to keep family bonds and the states responsibility to protect children, can be exemplified with the position of the extended family. We can identity a difference between Norway, with comprehensive state involvement that can be framed as they are dealing with a public family, and both Chile and Lithuania, which put more of an emphasis on problem-solving within families, and thus look at the family as more of a private sphere.

Situados en un progresivo traspaso de responsabilidades en la ejecución de los servicios sociales desde el Estado hacia actores no gubernamentales, aparece una demanda hacia el mismo Estado, el cual en lugar de simplemente declinar su labor, debiera de hecho expandir su regulación de modo de asegurar que la oferta social sea eficiente en satisfacer al ciudadano usuario en aquellos servicios prometidos por las políticas y programas sociales. Así mismo, la institucionalidad pública debiera reconocer las demandas del mundo privado para actuar articuladamente hacia fines comunes, que finalmente conduzcan a un horizonte de desarrollo de una sociedad más igualitaria. Este estudio da cuenta de las tensiones, reveladas por autoridades de servicios públicos que atienden personas vulnerables, en su relación de colaboración con OSFL (Organizaciones Sin Fines de Lucro), para alcanzar tal horizonte.

Los gestores y ejecutores de políticas y reformas públicas tienen la responsabilidad de realizar intervenciones fundadas en una comprensión social compleja. En el marco actual de importantes transformaciones en la política de infancia, nos vemos frente a la posibilidad de revisar y analizar algunos de los cambios ocurridos en el área de protección a la infancia a la luz de la afirmación anterior. En esta línea, estudiamos las orientaciones políticas y sociales generales entregadas por el Servicio Nacional de Menores (SENAME) para llevar a cabo, entre otros, procesos de desinternación masiva durante el año 2002 en la Región Metropolitana; estos procesos fueron implementados por un organismo colaborador de SENAME, organismo que constituyó la unidad de análisis de un Estudio de Caso, cuyos resultados presentamos en este artículo.