This paper evaluates the satisfaction of cruise passengers visiting the Atlantic islands of the Azores Archipelago. It investigates the relationship between their satisfaction with the Azores and their behavioural intentions, not only with regard to repurchasing the cruise but also to the likelihood of their recommending it and the Azores to friends and relatives. A structural equation model is used to analyse the factors that make the Azores attractive as cruise ports of call. The data were obtained from a survey distributed between March and December 2004 among the passengers of cruises docking at Azores ports. The findings reveal that, besides value for money, the two main factors driving the behavioural intentions are linked, first, to the city, its attractions in general and the individual's level of satisfaction with the overall visit and, second, and of lesser importance, to the perceptions of hospitality, safety, services and cleanliness of the environment in the Azores.
Throughout history, times of crisis have always been preceded by periods of change. In fact, the current moment of health, economic, and social crisis that we are experiencing seems to be no exception. Tourism seems to be one of the most affected activities by the COVID-19 pandemic crisis—due not only the cancelled flights but also to the fear of being infected with the virus. In this sense, the present article intends to identify the Azores Archipelago residents’ tourism expectations during the COVID-19 crisis. Using the Azores Islands as a case study and merging it with the authors’ knowledge about this regional reality, it was possible to collect a substantial quantity of data. Thus, this study provides an in-depth perception of the main issues about how this pandemic crisis affects the tourism expectations of the Azores region residents, and consequently, how this situation will influence regional sustainable development. Through the study, it was possible to verify that the significant part of the Azores Archipelago residents (57.5%) will not be going to travel to spend vacations in 2020. Additionally, 84.2% will have holidays in the region; therefore, they stay in the Azores Archipelago. Besides, this study shows that majority of the respondents (61.6%) would not make a reservation for a 2020 vacation.
This paper uses a random frontier model to analyse technical efficiency in a data set of hotels in Luanda, the capital city of Angola, for 1990-2007. The hotels are ranked according to their technical efficiency, disentangling homogeneous and heterogeneous variables. This methodology attempts to account for observed and unobserved heterogeneity across hotels. The study rests on the premise that hotels in Luanda have an established role in the business market and emerging significance in the tourism market, broadly defined. Based on the analysis, the authors conclude that those hotels adopting a more strategic approach are better, and thus more efficient, than those that lack vision. They then point to the wider implications of the discussion.
The impact of tourism on the local economy and employment has been widely reported in the literature through the use of regional or county expenditure multipliers. Indeed, the money that visitors spend in a community is likely to be the benefit that residents probably recognize most readily. Despite this, only a few studies have focused on the determinants of tourist expenditure at the individual or household level. This paper sheds further light on this issue. For this purpose, the authors use information gathered by interviewing visitors about their levels of expenditure. The analysis focuses on total expenditure and expenditures on lodging, restaurants, shopping and car rental, and uses OLS, quantile regression and instrumental variable techniques. The results suggest that the impact of sociodemographic and trip-related characteristics on tourist expenditures goes far beyond the mean effect. Furthermore, correcting for the endogeneity of some explanatory variables might be a worthwhile exercise.
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