This research aims to analyze the evaluation of factors in job productivity of Hospitality industry employees in Nias District, Indonesia. This research using the sample of 110 respondent’s Hospitality industry employees in Nias District, Indonesia. Data which is obtained were analyzed by using “analysis of the path”. The result of research is the influence direct of discipline and significant on job satisfaction, discipline has an influential direct on job productivity, job promotion has an influential direct on job productivity, job satisfaction has an influential direct on job productivity, discipline has an influential direct on job productivity without through job satisfaction, and job promotion does not have an influential direct on job productivity through job satisfaction, and job promotion does not have an influential direct on job productivity through job satisfaction for Hospitality industry employees in Nias District, Indonesia.
PDAM Tirta Umbu, Nias Regency in providing services to the management and distribution of clean water has also not satisfied customers. There were 447 complaints or customer complaints during 2018. The purpose of this study is to find out and analyze the influence of service quality and want to know and analyze the most dominant service quality elements affecting customer satisfaction PDAM Tirta Umbu, Nias Regency. This research method is descriptive with survey method approach. The population numbered 9374 customers in 2018. Data collection techniques consisted of questionnaires and documentation studies. The sample technique is accidental, with statistical analysis of multiple regression analysis. The results of research and discussion, amounting to 51.3% of customer satisfaction PDAM Tirta Umbu is influenced by the five service quality variables, while the remaining 48.7% is influenced by other variables.
Berdasarkan hasil penelitian peneliti dalam dalam konteks mananjemen sumber daya manusia dimana Kualitas Pelayanan sangatlah penting dalam sebuah organisasi atau instansi dimana Kualitas Pelayanan mempengaruhi kepuasan pelanggan pada JNE Kota Gunungsitoli. Penulis mengemukakan hasil analisis dimana hasil perhitungan uji validitas setiap item/butir angket sebanyak 20 soal setelah dikorelasikan ternyata valid setiap angket sehingga penulis dapat meneruskan pengolahan data. Untuk menguji reliabilitas tes, dilakukan dengan mengkorelasikan setiap varibel, setelah disubtitusikan dengan Rumus Spearman Brown ditemukan sebagai berikut : variabel X, rxy = 0,979 tergolong sangat tinggi, yaitu berada diantara 0,800-0,100. Variabel Y, rxy = 0,578 tergolong tinggi, yaitu berada diantara 0,800-0,100. Dari hasil tersebut dapat menginterprestasikan besarnya koefisien instrumen penelitian, sehingga memenuhi syarat reliabel tes. Dari hasil perhitungan koefisien antara varibel X (Kualitas Pelayanan) terhadap variabel Y (Kepuasan Pelanggan) diperoleh rhitung (rxy) = 0,504 jika dikonsultasikan pada tabel harga kritik r product moment untuk interval kepercayaan 5% setelah di hitung ternyata r hitung = 0,504 > dari rtabel = 0,486. Dengan demikian dapat disimpulkan bahwa kontribus variabel X terhadap Y sangat kuat yaitu 36 %. Berdasarkan kriteria pengujian hipotesis ternyata Ha diterima dan Ho ditolak dimana Ha adanya hubungan dan Ho tidak adanya hubungan, sebab t hitung = 3.229 > t tabel = 2,052 sehingga dapat dinyatakan adanya korelasi Kualitas Pelayanan (X) terhadap Kepuasan Pelanggan(Y) pada JNE Kota Gunungsitoli.
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