Drawing on survey and interview data collected in one police force area, this article considers the varied impacts on police well-being arising during the COVID-19 pandemic. Approximately one-third of police officers surveyed reported feeling less safe in their role during the pandemic, and nearly half suffered increased anxiety. The toll on well-being appears to be most acute for frontline officers and those with caring responsibilities, and is strongly associated with increases in workload. The task of ‘repairing’ well-being will require detailed and sensitive consideration involving genuine efforts to hear the voices of those who have endured this prolonged tour of duty.

As part of a substantial research project on policing the Covid-19 pandemic, a public survey was conducted in Hampshire and the Isle of Wight in England. Four open-ended questions provided participants with the opportunity to produce unlimited free-text responses regarding their perception of policing during the pandemic. Responses were coded and thematically analysed to identify themes concerning public compliance and policing during the lockdown. Subthemes surrounding communication, efficiency, and equity emerged from participant’s perceptions of what they considered to be ‘satisfactory’ and ‘unsatisfactory’ forms of policing during the pandemic. A common sub-theme regarding the public’s confusion over the role of the police was countered by an acknowledgement that the police were ‘doing their best.’ The pandemic has thrown into sharper relief pre-crisis public perceptions of appropriate policing. The free-text responses highlight the ongoing tensions between normative and instrumental approaches to policing and public expectations of police actions.

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