The use of case management has been increasing
within Australia. The Case Management
Society of Australia was established in 1996 to
promote the developing case management profession
and the viability of the service model in
coordinating care and resources for clients with
complex needs.
In an effort to unify the debate around what is
expected of a case manager, the Society has
reviewed its interim standards of practice. This
paper explains the purpose, process and potential
impact of the National Standards of Practice for
Case Management. The intent of this article is to
describe a process that unifies a diverse range of
professionals and non-professionals who practise
under the banner of case management. The
Standards are not described in detail in this article
but are available at www.cmsa.org.au.
The ageing population is a vulnerable group, and is entitled to live out their lives in the comfort and familiarity of their own homes where possible. Coordinated and supportive healthcare organizations and health system policies are critical to support empirically tested caseload indexes. These findings have implications for quality of care, planning and workforce policy development for our increasingly aged society. Recommendations for further research conclude this paper.
Little attention has been paid to harassing and threatening behavior experienced by frontline staff who are employed to support politicians. This survey-based study sought to (a) collect information on the work-life prevalence and nature of harassment and threatening behavior engaged in by members of the public toward the frontline staff of parliamentarians in Western Australia, (b) collect information on the impact of this behavior and responses to it, and (c) inform the improvement of procedures for fixated threat assessment and risk management designed to enhance the security of parliamentarians and their staff. Almost two thirds of the sample (N ϭ 132) had experienced 1 or more of 19 threatening, harassing, and other concerning and intrusive behaviors. The behaviors most commonly endorsed included inappropriate telephone calls, loitering, unwanted approaches, and threats. Respondents reported a negative impact, including fear of physical assault. The survey findings provided the basis for a proactive approach covering aspects of physical, procedural, and relational security and psychoeducation. Reported behaviors of concern are now assessed by the Western Australia Fixated Threat Assessment Centre, and this article provides an overview of the relevant processes.
Public Significance StatementThis study examines harassing and threatening behavior experienced by frontline staff employed by members of Parliament in Western Australia. Almost two thirds of staff reported these experiences, and negative consequences were noted. Measures that were taken to improve responses and support are discussed.
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