The main purpose of this research was to gain some exploratory insights into how important food quality and safety issues were in influencing Botswana customers' food purchase decisions. A cross-sectional descriptive research design utilising a structured questionnaire was used to collect data from a sample of 150 respondents who reside in Gaborone, Botswana in January 2011. The study found that in defining quality and safety of food, consumers used the same attributes thus resulting in an overlap in definitions of the two concepts. It also revealed that both food quality and safety were considered important by consumers. Consumers also perceived a relationship between quality and safety as they believed the two to be related. The implication from this research is that, consumers in developing countries such as Botswana also have concerns regarding food quality and safety and that the two concepts are important in their daily food choices.
Counterfeit products pose a serious threat to the manufacturers and retailers of authentic designer products most especially in the Botswana Economy. The aim of the present research study is to examine the influence of antecedents of attitudes toward fashion counterfeit among Batswana college students and its relationship to purchase intention of counterfeit products. The research mainly discussed the effect of social factors and personality factors toward youth consumer attitudes to buy counterfeit product. Approximately 250 respondents aged between 18-32 participated to give response to the survey gathered from questionnaire distribution. The analysis using path coefficient analysis shows that social and personality factors have mostly significant impact towards attitudes. The study also found out that social factors and value consciousness have significant and positive relationship with purchase intention towards counterfeit fashion products among Batswana college students. The research findings could be used to formulate strategies for academia, practitioners and more importantly policy makers in Botswana. Keywordssocial factors, personality factors, attitudes toward fashion counterfeits among college students, purchase intention, Botswana Soporito, 1996). This paper thus attempt to explore the Batswana college students' mindset in relation
Purpose – Governmental agencies are interested in improving the quality of their service delivery. One tool that has been used to manage their performance is performance based reward schemes (PBRS). The aim of this paper is to examine the degree to which a sample of these plans, used within the Botswana public sector, is customer-focused. Being more customer-focused should deliver improved public sector service quality. Design/methodology/approach – This study carried out an evaluation of a sample of Botswana PBRS plans, using multidimensional content analysis undertaken by four expert “evaluators”, to identify the degree to which the PBRS were customer-focused. Findings – Classifying PBRS plans as being customer-focused was difficult, as the plans had few objectives related to customer experiences or outcomes. Those that did had poorly defined performance objectives, their targets were not specific, or there was limited explicit role responsibility. Thus, PBRS plans seemed not to focus on improving customer outcomes. Research limitations/implications – The PBRS evaluated do not appear to be customer-focused and, thus, would have limited ability to improve customer experiences (i.e. public sector quality). Further research is needed in other countries to see whether these results are generalisable, and whether service levels vary with more customer-focused PBRS plans. Practical implications – The results suggest improvements that could be adopted by organisations seeking to make their PBRS schemes customer-focused. Originality/value – Extensive research suggests that PBRS plans can be used to improve service quality. Most of the studies have focused on the employees' perspectives and have not looked at the degree of customer orientation within the plans.
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