Explores the issues lying at the very heart of the endeavour academic researchers and industrial practitioners working in the hospitality field are engaged in; the essence of what is referred to as hospitality and its management. It critically reviews the definitions and perspectives on these fundamental issues proffered in the contemporary literature in an attempt to create a clearer view of what “hospitality” and “hospitality management” are. In seeking to achieve this goal the paper questions the fundamental validity of these definitions and perspectives, many of which are frequently accepted as incontestable truths by both academics and practitioners. Finally, the paper presents new definitions for “hospitality” and “hospitality management” which, it argues, should be those adopted to inform and direct the agendas of both academic researchers and industrial practitioners in the new millennium.
If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.Abstract This study explores the nature of critical success factors (CSFs) in UK budget hotel operations through a questionnaire survey designed to ascertain the relevance and importance of a range of factors referred to as critical in the extant academic and trade literature. From a usable sample of 239 questionnaires the results show that budget hotel unit managers from the leading brands largely agree with the criticality of the factors stated in the literature, this being verified via the independent t-test and reliability analysis results that show most of the CSFs to be highly statistically significant (p , 0.001) and the set of CSF items to be consistent (a ¼ 0.9360). The data analysis, via principal components analysis, also facilitates the creation of a parsimonious model that identifies two dimensions and five CSFs as being the "most critical".
This paper explores the contention that the next frontier in the tourism development process lies beyond the highly packaged destination-based tourism product within the realms of Special Interest Tourism (SIT). It focuses on the underlying conceptual foundations for this contention and initiates the process of differentiating between 'general' and 'special' lnterest tourism and tourists by proposing both a general Tourism Continuum' and a new typology of special interest tourists. Finally, it also contains the results from an exploratory survey on UK Outbound special interest tourists which was designed to empirically explore many of the basic ideas and propositions developed from the earlier conceptual work. Bob Brothexton MBA is reader in Hospitality and Tourism Management, Blackpool and the Fylde College. Biilent Himmetoglu Ph.D is professor in Human Relations and Human Resource Management, Bogaziqi University school of Vocational Disciplines, Tourism Administration Program. TURKISH SUMMARY HEDEFLERIN OTESI -OZEL iLGi TURIZMIBu makalede; yazarlar tarafindan gergekle$irilmig olan bir alan qaligmasinin sonuglari yer almaktadir ve "GeneP,.ve "Ozel" ilgi turiznii kavramsal ayrimlari ile tartigilmaktadir. Tarihsel olarak "Ozel llgi Turizmi" (OIT), gerek iiriin gerekse sektor olarak turizni alaninda qok az ilgi gorniiig ve iizerinde yeterli incelenie/ara$irma yapilmamigtir. Bu nedenle, galigrnanin odak noktastni; gene1 ilgi ve ozel ilgi turizminin sektiir ve uriinii olarak ayri ijzellikler tagidigi noktasi olugturmugtur.Caligmada, OlT belirgin ve ozel bir nedene dayali olarak ele alinmaktadir. Diger,bir deyigle, OR miigterisi turizme, kendine ozel ve anlamli bir aktivite niotivasyonuile katilmaktadir. Ote yandan Gene1 rlgi Turizmi'nde (GlT), gidilecek yer (hedef) ve bu yerin ozellikleri, tiimiiyle degilse deonemli bir olgiide turizni hareketinin odagini olugturmaktadir. Araghrmanin kapsami gu sorulara cevap verecek gekilde olugturulmugtur: (1) "Ozel ilgi turizminin iizellikleri nelerdir?", (2) ozel ilgi turistlerinin tatil seQmleri ve turleri nelerdir?", (3) bu davranigi belirleyen faktorler nelerdir?", (4) ozel ilgi turistleri tarafindan hangi aktiviteler / ilgiler terah edilmektedir?".Aragtirmada kullanilan metedoloji gu ogelerden olugmugtur; oncelikle konuyla ilgili literatiir incelenmig, ikinci olarak ampirik qaligmanin temeli olarak kavramsal bir gerqeve ve varsayimlar olu~turulm~~$ur, daha sonra survey'de kullanilacak soru kagitlari Ozel hgi Turizmi'ni tercih eden tiiketicilere (twist) ve bu tiir turizni operasyonlari yapan seyahat acentelere ve tur operatorlerine posta yolu ile dagitilniigtir. Bu kapsamda Ingiltere'de OlT outgoing operasyonlari yapan 75 tur operatorii ile temasa gqilmig, ll'i operasyonlari hakkinda bilgi verme istegi gonderilmig, ayrica 4 tanesi portfoylerinin kullanilmasina (toplam 500 tiiketici) izin vermigtir.Aragtirmadan elde edilen bulgularin degerlendirilmesi sonucunda, Ozel hgi Turizmi'ne katilan tiiketiciler hakkinda qegitli sonuglar elde edilmigtir.
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