University of North Texas (UNT) Libraries began studying the library needs of distance learners in 2009 using a variety of approaches to explore and confirm these needs as well as obtain input into how to meet them. Approaches used to date include analysis of both quantitative and qualitative responses by online students to the LibQUAL+ surveys over time, focus groups, observations and interviews. The Libraries administered the LibQUAL+ survey and conducted focus groups. The Libraries then worked with two graduate level qualitative analysis classes, one on campus and one online, to do further study that included additional focus groups, observations, and interviews. The effectiveness, strengths and problems encountered with each method, as well as with the technology used in executing them, are covered. Triangulation of the results of the various methods to confirm findings is discussed as are the actions that are being taken to address the findings.
This article shares general information about the My Info Quest collaborative, explores publicity for the cooperative and how the public relations committee developed materials for participating libraries and the public, and details how marketing has occurred at the local level.
Far from being dusty old relics who are guardians of the book, embedded librarians need to be proactively leading students through the digital maze of the virtual library. Working with students more than 7,000 miles away changed perceptions of how to teach and learn, and how people interact online. We will share how as embedded librarians we repositioned ourselves, and our services, to be an integral part of the educational experience. Working with students whose cultural norms are centuries different than our own and for whom English is a second or third language, librarians must be information gurus.
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