'Service-learning' is a pedagogical technique that supplements formal classroom education with real life experiences. An educator may integrate work projects from actual business settings into a course to help students learn and practice concepts from assignments and discussions while bridging accounting concepts and real life. The purpose of this paper is to explain the experience of incorporating service-learning projects into management accounting classes and to share insights learned from the implementation processes. Specifically, this paper describes two examples of the type of service-learning projects that can be integrated into a management accounting class; class responses to these projects; feedback from the community agencies involved in the projects; and finally, the possible constraints of such projects - with suggestions for overcoming such constraints.Service learning, accounting education, management accounting, community research project, project implementation,

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Historically, individuals have called upon certified public accountants for their tax preparation services; however, with the implementation of new technologies and resources, there has been a change in the way tax preparation is performed in the United States. The purpose of this article is to explore how the Internal Revenue Service's Taxpayer Assistance and Education Programs have evolved over time. Additionally, the advent of electronic return filing (e‐filing) will be reviewed, to see if e‐filing has increased the propensity for individuals to file their returns electronically and whether filing errors have been reduced by electronic filings over the years. After analyzing data from the IRS Data Book and Filing Season Statistics, the results indicate that despite an increasing trend in the use of technology in the IRS's Taxpayer Assistance Programs, in addition to an increasing trend in the propensity for taxpayers to file their individual income tax returns electronically, no increase or decrease in mathematical errors on individual income tax returns has been identified by the IRS. © 2017 Wiley Periodicals, Inc.