Aims Communication between parents/carers and healthcare providers in a setting of neonatal intensive care unit is crucial to reduce their emotional stress, help in decision making, engaging them in active care, while building trust and confidence in the health care services provided. To implement a family centred care in neonatal units, the feedback from parents is essential to improve the quality of healthcare services provided.The study will determine the potential factors, that may improve communication between parents/carers and the healthcare service providers, during the stay of their new-born babies at the Neonatal intensive care unit. Methods Methodology A Parent's experience survey Questionnaire was prepared to determine the objectives of the study. The questionnaire included various domains including 'interaction with doctors and nurses', 'knowledge and information sharing', 'active care and pro breast-feeding strategies', 'empowered decision making', 'co-ordinated discharge planning', and 'trust and confidence in doctors and nurses. The relevant domains were answered as 'YES or 'NO' with a further grading on a scale from 1 to 5, where 1 is poor, 2 is Fair, 3 is good, 4 is very good and 5 is excellent. The questionnaire included a separate section for comments to provide any additional information, deeming necessary to improve communication. The paper-based questionnaire was completed by the parents/carers at the time of discharge by themselves, or via a telephone call where the healthcare service provider read the questionnaire for the parents/carers while noting their answers accordingly, or by reading the questionnaire to the parents/carers in a face-to-face session. The eligible study population included the neonates admitted in NICU from the period of July to October 2021 and their parents who were randomly selected. An informed consent was taken prior to be included in the study. A total of 30 questionnaires were collected. The collected data was gathered on an excel sheet and results were formulated via the same. Results On evaluation of results we found, 90% responded excellent for trust and confidence with doctors and nurses, 93% responded excellent for coordinated discharge planning, 70% responded excellent for knowledge, information sharing and interaction with health care providers, 60% responded excellent and 17% responded good for empowered decision making.53% responded excellent 10% good for active care, 53% responded excellent and 11% responded fair for privacy for breast feeding. Some innovative thoughts and positive comments were noted from parents. Conclusion Our study concluded that most of the domains in communication were practiced appropriately in our unit predominantly for trust, knowledge information sharing and coordinated discharge plans. However, implementation of better facilities is required to improve privacy for breast feeding. Continuous medical education should be provided for all the staff members to enhance our communication skills while addressing the emotional and ...