Higher education institutions and public universities seek to modernize their processes to provide better and greater services to students, with the COVID-19 Pandemic a new scenario is generated where the only alternative to stop the spread of the virus is the use of technology. The administrative and academic processes are the basis for generating services to the university community, therefore the need arises to change the procedures and the work culture of the institution and integrate digital technology, this supposes a process of Digital Transformation. To achieve this, existing problems in implementations involving higher-level educational institutions and universities are analyzed, the systematic review of literature in SCOPUS and Web of Science is used as a research method, the problems found in these processes and the analysis of the identified categories allow us to obtain the factors and issues that must be addressed in the Digital Transformation processes.

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Abstract. The paper presents the basic requirements that must cover distance education processes ("e-learning") in universities. We show the concepts of instruction design, an adaptive learning model for evaluating necessities, accreditation, and quality proposal. The experience indicates that to obtain good results we should evaluate the differences between the criteria of the professor and the criteria of the student about: the educative aspects, the user reaction (in each perspective), the reading aspects (in the student) and complementary material. Thus, collaboration and quality are managed when the learning process is based on design, the designer, the professor, participation level, student profile and his characteristics, the motivations and evaluations. We will need continuous reflection and evaluation for the organizations and the structured learning programs, having looked for educative yield and productive development. The paper is our contribution to work with ethical issues and human collaboration for the information society

The goal of the research is to design the concept and architecture for new collaborative e-business model in order to join knowledge management and intellectual capital under the approach of engineering systems. A collaborative system is designed as a part of new assets, called intellectual capital. We build a supply design to understand the collaboration among people, processes and systems inside a holistic approach. To do that the paper presents two models: the first model is the integration among intellectual capital, collaborative systems and e-business; and then the second model is designed to understand the behaviour of software agents. Processes are analyzed on their value, for example we need to know if the results of a process may be important for someone in order to resolve a specific problem. This concept will be used in one controlled environment and to do that we need some functions of the software agents to complete one specific process and evaluate some alternatives for the best solution. As a result we get the new process of a collaborative system, also we define the ability to collaborate and leverage the knowledge giving to software agents some decisions that we take in a real problem. After the process has been completed we have improve the design of collaborative e-business performance under the approach of intellectual capital and knowledge management.