Access to this document was granted through an Emerald subscription provided by emerald-srm:198285 [] For AuthorsIf you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -This study aims to explore the role of knowledge management practices in supporting current and emerging passengers' and customer needs, aiming to create value. Specifically, the research examines the importance of customer-centred knowledge management in the delivery of innovative services and practices in the public transport sector, promoting the role of interactions between mobility stakeholders and travellers. Design/methodology/approach -A theoretical framework is developed and supported by the background literature on customer-centric knowledge management approaches, business model innovation, as well as on inter-organisational and network co-operations. Findings -Results show that the development of sustainable innovation and technologies in the transport sector requires knowledge management practices, which enable the access to knowledge about users' needs, the mapping and evaluation of innovative knowledge, the promotion of knowledge-based innovation through collective approaches, as well as the acquisition and integration of new knowledge.Research limitations/implications -The conceptual framework developed in the paper remains limited to a theoretical understanding. Further research should empirically examine knowledge issues related to the intangible character and intellectual capital intensiveness of innovation in the transport sector. Practical implications -Researchers, public transport companies and public transport authorities are expected to benefit from this research, by developing mechanisms for customer-centred knowledge management, which is found to lead to innovative services and practices in the public transport sector. Another practical implication regards the adoption of knowledge management practices, leading to technological innovations in public transport, and advancing the level of sustainability in transport systems. Originality/value -The originality of this study lies in the development of a customer-focussed knowledge management framework, which provides a novel perspective of value creation in an attempt to engage rese...
Purpose – The purpose of this paper is to analyze important theoretical work conducted in the research streams of co-opetition and value creation. While innovation is acknowledged as a desirable and empirically verified outcome of co-opetition between firms, academic research has not systematically examined value creation outcomes of intra-firm co-opetition. This study aims to explore the nature of co-opetitive relationships within the firm. Processes of knowledge creation, differentiation and evolution are presented in the paper. Design/methodology/approach – The paper examines and compares co-opetitive dynamics in different contexts, by adopting a multi-level approach to help understand and analyze the complex phenomenon of intra-organizational co-opetition. Value creation in an ecology perspective is discussed to enhance the conceptualization of the Quintuple Helix. Findings – This paper highlights the role of knowledge differentiation as a driver of value creation. In particular, intra-firm co-opetition dynamics are investigated in relationship with knowledge evolution. A theoretical model is proposed via the Dynamics of Ultra-Organizational Co-opetition and Circuits of Knowledge (DUCCK) framework. Research limitations/implications – This paper attempts to provide new perspectives on the growing academic field of co-opetition and knowledge creation. It complements previous research in intra-organizational settings and offers an alternative knowledge-based view of organizational value creation. Practical implications – The paper contributes to develop managers’ practices in understanding potential benefits of intra-organizational co-opetition. The paper also brings additional insights for knowledge management (KM) practitioners, by considering the impact of co-opetition on knowledge dynamics. Originality/value – This paper explores, adds to the existing theoretical knowledge and contributes to the under-researched topic of intra-organizational co-opetition. This is the first attempt to link internal co-opetition to firm’s KM practices.
Knowledge-as-a service is an emerging research trend that constitutes a promising path for organizations aiming to achieve better customer support and decision-making across a wide range of content providers. However, only few studies have explored how traditional knowledge management processes and practices are challenged and evolve in relation to social and technological transformation stemming from the new age of cloud-computing environments. This research paper attempts to answer this gap by introducing a new framework for the management of knowledge in the cloud. The objective of this study is twofold. First, it aims to develop a knowledge-based decision framework using recent knowledge-as-as-service paradigms for creating, retrieving and reusing technical knowledge in cloud environments. Second, and in relation to this view, the current state of data analysis (business intelligence, big data analytics) is assessed in light of cloud computing environments and the simultaneous emergence of new knowledge management paradigms. An overview of cloud computing challenges is given as well as a representation of supporting knowledge management processes, followed by the description of related applications of the AKAAS (Actionable Knowledge As A Service) operating framework. The first part of the research develops upon literature on Knowledge Management Systems (KMS) frameworks. The second part of this study examines and assesses the nature of data and analytics required to provide on-demand delivery of knowledge in the cloud. Finally, the third part of the paper explores practical applications of the framework to guide the development of knowledge management processes and practices towards internal and external users adoption. We conclude by suggesting future research directions, including case studies examining differential knowledge cloud-based designs.
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