Background Chatbots have become a promising tool to support public health initiatives. Despite their potential, little research has examined how individuals interacted with chatbots during the COVID-19 pandemic. Understanding user-chatbot interactions is crucial for developing services that can respond to people’s needs during a global health emergency. Objective This study examined the COVID-19 pandemic–related topics online users discussed with a commercially available social chatbot and compared the sentiment expressed by users from 5 culturally different countries. Methods We analyzed 19,782 conversation utterances related to COVID-19 covering 5 countries (the United States, the United Kingdom, Canada, Malaysia, and the Philippines) between 2020 and 2021, from SimSimi, one of the world’s largest open-domain social chatbots. We identified chat topics using natural language processing methods and analyzed their emotional sentiments. Additionally, we compared the topic and sentiment variations in the COVID-19–related chats across countries. Results Our analysis identified 18 emerging topics, which could be categorized into the following 5 overarching themes: “Questions on COVID-19 asked to the chatbot” (30.6%), “Preventive behaviors” (25.3%), “Outbreak of COVID-19” (16.4%), “Physical and psychological impact of COVID-19” (16.0%), and “People and life in the pandemic” (11.7%). Our data indicated that people considered chatbots as a source of information about the pandemic, for example, by asking health-related questions. Users turned to SimSimi for conversation and emotional messages when offline social interactions became limited during the lockdown period. Users were more likely to express negative sentiments when conversing about topics related to masks, lockdowns, case counts, and their worries about the pandemic. In contrast, small talk with the chatbot was largely accompanied by positive sentiment. We also found cultural differences, with negative words being used more often by users in the United States than by those in Asia when talking about COVID-19. Conclusions Based on the analysis of user-chatbot interactions on a live platform, this work provides insights into people’s informational and emotional needs during a global health crisis. Users sought health-related information and shared emotional messages with the chatbot, indicating the potential use of chatbots to provide accurate health information and emotional support. Future research can look into different support strategies that align with the direction of public health policy.

The moral standing of robots and artificial intelligence (AI) systems has become a widely debated topic by normative research. This discussion, however, has primarily focused on those systems developed for social functions, e.g., social robots. Given the increasing interdependence of society with nonsocial machines, examining how existing normative claims could be extended to specific disrupted sectors, such as the art industry, has become imperative. Inspired by the proposals to ground machines’ moral status on social relations advanced by Gunkel and Coeckelbergh, this research presents online experiments (∑N = 448) that test whether and how interacting with AI-generated art affects the perceived moral standing of its creator, i.e., the AI-generative system. Our results indicate that assessing an AI system’s lack of mind could influence how people subsequently evaluate AI-generated art. We also find that the overvaluation of AI-generated images could negatively affect their creator’s perceived agency. Our experiments, however, did not suggest that interacting with AI-generated art has any significant effect on the perceived moral standing of the machine. These findings reveal that social-relational approaches to AI rights could be intertwined with property-based theses of moral standing. We shed light on how empirical studies can contribute to the AI and robot rights debate by revealing the public perception of this issue.

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