Social commerce has evolved quickly in practice and gained attention in the IS discipline. However, trust has remained a vital component and is dominantly worth investigating. The purpose of this study, therefore, is to examine the roles of social commerce constructs and social support constructs (i.e., emotional support and informational support) in establishing trust on online community platforms. The study will apply the theoretical foundation of social commerce constructs proposed by Hajli. In order to provide a detailed understanding of the proposed model, a quantitative study involving a survey data gathered from online communities in Malaysia, including Facebook, Trip Advisor and LinkedIn was conducted. The data was analyzed and hypotheses were tested with structural equation modeling (SEM). Our results shed some lights on social commerce literature. The findings show that there are significant effect of social commerce constructs on social support, namely the emotional and informational support, and in turn, on trust-building.

Social media have revolutionized communication in tourism industry. Review of the current literature revealed that previous studies have examined the role of information technology in tourism, but still there is a lack of study to reveal how social media promote knowledge sharing processes. To this end, the authors review extant related articles in knowledge management in tourism. The purpose of this study is understanding of knowledge sharing in social media in tourism sector. Specific concentration is on integration of tacit knowledge sharing during pre-travelling decision making. Finding of this study contribute to researchers, organizations and policy makers in tourism industry.

Background: Shifting the educational system from a traditional to an online context during COVID-19 necessitated several considerations to assure students’ satisfaction with e-learning. Aim: This study aims to explore the factors influencing students’ satisfaction with e-learning during the COVID-19 crisis. In particular, it tests multiple mediations, student factors, and system quality between students’ satisfaction and each course evaluation and instructor’s performance. Methodology: In this cross-sectional study, 258 undergraduate and postgraduate students enrolled in online courses at multiple Malaysian universities were recruited using non-probabilistic purposive sampling. Data were collected using a questionnaire that assessed four factors that influenced students’ satisfaction with e-learning during the COVID-19 crisis (i.e., instructor performance, course evaluation, student factors, and system quality) and analyzed using the partial least squares route structural equation modelling (PLS-SEM). Results: The results indicated that the four factors were significantly associated with students’ satisfaction with e-learning during COVID-19. Student factors and system quality were the most factors predicting students’ satisfaction with e-learning. Findings indicate statistically significant relationships between the instructor’s performance, student factors, course evaluation, and system quality on students’ satisfaction. Furthermore, the results depict that both course evaluation and system quality serially mediate the relationship between instructors’ performance and students’ satisfaction. Conclusion: This study finds that improving and enhancing student factors and system quality is critical for students’ satisfaction with e-learning. Furthermore, e-learning platforms should contain new advances of computer-mediated technologies that enable collaboration, which is a critical factor in the success of e-learning systems.

Based on Economic transformation programme of Malaysia Tourism and hospitality are one of the significant factors which effect on economy for achieving the vision of Malaysia 2020. In other hand, Rapid growths of these industries have effect on environment. This research tries to propose a new model by merging Theory Reasoned Action and Theory Planned Behaviour models which are implemented in achieving intention of consumer behaviour toward choosing Green hotels in Malaysia. Findings of this research will help the marketing policy makers and hotel managers to attract positional tourists who will visit Green hotels in Malaysia.

Abstract.With the rising popularity of social media in the past few years, several researches ratiocinate that this type of interactive and collaborative technology could be a beneficial tool for the sharing of tacit knowledge. Nevertheless, very few literatures have tackled the subject of how social media could facilitate tacit knowledge sharing among medical practitioners, and what are its contributions in the area. Thus, the factors that drive individuals to share tacit knowledge need to be investigated further and included in literature. Through a systematic literature review, this study proposes seven enabling conditions which could potentially facilitate the sharing of tacit knowledge. TAM was applied as a novelty in this study in investigating the factors influencing knowledge sharing via social media, whilst taking into account the mediation effects of Attitude in social media usage. This study uncovered an important correlation between virtual settings and the conversion of tacit knowledge, which affects organizational members who are not co-located physically but have a crucial need for sharing information.

PurposeE-commerce and social media technologies can significantly benefit the food and beverage industry by reducing costs, streamlining supply activities, and, most importantly, engaging users in active interaction and enhancing social presence. This research aims to propose a model to examine the role of trust and social presence on loyalty in the food and beverage industry. Moreover, the mediating role of trust is the link between social presence and loyalty examined in this study.Design/methodology/approachA survey has been conducted to examine the structural model. The research model is tested using structural equation modelling (PLS-SEM).FindingsThe result indicated the effect of Social presence and Trust in social media on Customer loyalty in the context of online shopping. Our finding contributes remarkable insights into the food and beverage industry, particularly in the COVID-19 era, as more consumers buy through e-commerce platforms.Originality/valueThis study expands the understanding of the role of the managers of social commerce websites in maintaining customer loyalty. Hence, the social commerce site managers can use this finding to develop strategies for building customer trust and, ultimately, customer loyalty.

<p>Social capital refers to the resources available in personal and business networks. In developing a culture that values and practices social capital, social factors are considered one of the main precursors.  With the proliferation of social commerce and the maturing of social media, social capital can be acquired and further developed for productive benefits, particularly for energy sectors in Malaysia. In this study, an integrated social commerce framework to promote social capital is presented and evaluated. The framework attempted to define the relationship between the Theories of Planned Behavior (TPB) and Social Support Theory (SST) alongside satisfaction and perceived value factors towards promoting social capital development in energy sectors. This research uses SPSS to analyse the data collected from employee in the energy sectors in Malaysia. Research reveals that social capital is present when there is trust and loyalty among the users and the significance of social capital is monumental for energy sectors’ productivity, efficiency and profitability. A survey is adapted and distributed to 20 respondents from the energy sector in Malaysia as a mean to study on the validity and reliability of the research factors. Results indicate that all proposed factors are significant in promoting social capital except one, which is the Perceived Behavioral Control (PBC) of the TPB.</p>

Over the years, businesses have transformed from the traditional manufacturing-oriented to service-oriented. Along with this, tacit knowledge has become more crucial as organizations move toward innovation and service orientation. In summary, the knowledge of an organization's workforce is tacit knowledge related to their belief and expertise, which can be difficult to define, given its inexpressible characteristics. The practice of knowledge management is often associated with the use of information systems and the effort to codify, share and create knowledge using relevant knowledge management systems. Although social media is widely adopted by organizations to enhance the effectiveness of knowledge sharing practices, there is still a large amount of uncertainty on whether information systems act as an environment for the sharing of tacit knowledge. The purpose of this study is to understand the significant role of social media in offering tacit knowledge. Wiki, because of its collaborative and conversational bases, was chosen as an example of a social media and the methodology undertaken in this study is literature review. This study contributes to a discussion on the increasingly important role of social media in the dissemination oftacit knowledge in an organizational context.