Public service is a duty of the government that must be fulfilled, the service performed is an activity to improve the standard of living of the people to achieve prosperity to achieve one of the objectives of the state which is to create prosperity for its citizens. This study aims to determine the quality of Public Services in the Investment Office and One-Stop Integrated Services of South Kalimantan Province. The method used in this study is a descriptive method with a qualitative approach where researchers use the theory of service quality indicators from zeithaml. Data collection techniques used by researchers through observation, interviews, and documentation, and for data analysis using the theory of Miles and Huberman which starts from observation, interviews, data presentation activities and concludes data. The results obtained in this study are that based on service quality indicators from zeithaml, it can be outlined that Service Quality in the Investment Service and Integrated Services of One Door South Kalimantan Province is still not optimal, including the lack of facilities and infrastructure and the location of offices far from the city. As for services from officers, get a fairly positive response, because service officers are very proactive in providing services to the community as the applicant for permission.
MSME’s has a significant role towards the national economics of Indonesia. It offers the resilience on national economics, even when a crisis. Thus, that is important to ensure the marketing performance. This research aimed to measure the MSME’s marketing performance from the innovativeness and competitive strategy. The research involves 50 MSME’s in Banjarmasin. The data analysis to test the hypotheses are the multi regression analysis. The results indicates that all of the hypotheses is accepted. However, the innovativeness indicates more prevalent results than the competitive strategy. This is due to the nature of MSME’s is a rather have a collaboration than competing each other. This research contributes to the current literature by providing an evidence of presents MSME’s marketing performance from the innovativeness and competitive strategy.
The objective of this study is to improve the recruitment system of village apparatus by analyzing and evaluating the public service selection in those village jurisdictions. This study uses qualitative method with descriptive approach. The respondents are the heads of local sub-district, officers in Village Community Development Office (DPMD) of Tanah Laut Regency, authorized officers and elements of community related to the selection. In data analysis, Strength, Weakness, Opportunity, Threat (SWOT) approach are adopted. The results point out that the public service selections in those locus are following the existing guidelines and regulation. However, there are practices that are not conformed with current regulation and the expectation. From the perspective of village apparatus/human resources, the incompliance are the infirmity of administration, and Tajau Pecah residents understanding of decision taken associated with village apparatus selection is better than Handil Babirik occupants. From organization point of view, there are the difference of regulation interpretation between the stakeholders, low transparency of information and insemination to the village society. Moreover from the angel of regulation implementation, skills and competency are not accommodated in the determination of the selection result through relevant recruitment test.
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