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Drawing on interviews with 204 participants in two studies of privately sponsored refugee resettlement in Ontario, Canada, we explore the resettlement effects of pre-arrival contact on the interactional dynamics between private sponsors and privately sponsored Syrian refugees. Those who had regular pre-arrival contact via digital applications such as Facebook, Skype, and Whatsapp reported more positive, “successful” resettlement experiences than those who had not. This pre-arrival interactive dynamic has theoretical/conceptual implications beyond an understanding of the benefits of “information exchange.” Pre-arrival sponsor-sponsored interaction is not bound by the contexts of displacement or resettlement, but constitutes a “third space” of reception, co-created through trusted contact. We develop the concept of “resettlement knowledge assets” and report on how these assets emerge through pre-arrival trust building, modify the resettlement expectations of both sponsors and sponsored, and reduce resettlement uncertainty.

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This study of refugee resettlement contributes a novel conceptual framework to the sociology of forced migration. Drawing on interviews with Syrian refugees in their first year of resettlement in Ontario, Canada, we demonstrate how successful sponsorship counters the “non-person” status associated with refugee recognition. During displacement, refugees mobilize their pre-conflict roles to secure self-rescue against forces of conflict. During resettlement, refugees assert their eligibility to exist and authority to act as “persons” in a reception context that challenges the normative authority of their pre-conflict social roles. Refugee–host interactions that affirm pre-conflict social roles provide the basis for shared trust and enhance the experience of resettlement, confirming statuses which counter the structural violence of refugee role confinement.