The purpose of this study is to examine the effect of burnout and organizational commitment on turnover intentions. The respondents in this study were auditors of the Audit Board of Republic of Indonesia (BPK) and The Finance and Development Supervisory Agency (BPKP). This study used convenience sampling method; the number of samples used in this study amounted to 326 auditors, consisting of 194 BPK auditors and 132 BPKP auditors. The methods used in data collection were the primary method of data collection, using questionnaires filled out directly by the survey respondents, while the data processing methods used was multiple linear regressions analysis. The result showed that burnout had positive effect on auditor turnover intention and organizational commitment had negative effect on auditor turnover intention.
Objective - This paper investigates the influence of emotional intelligence on job performance among accounting students undertaking Student Internships.
Methodology/Technique - This study adopts a quantitative research approach, using questionnaires to collect data. The study examines accounting students at Sebelas Maret University. The sample consists of 201 participants who were selected using a purposive method, from the final year students studying Accounting (Undergraduate and Diploma Programs) at Sebelas Maret University. Regression analysis is used to examine the relationship between emotional intelligence and job performance in accounting students.
Findings – The results show that emotional intelligence has a positive influence on job performance among students undertaking internships. Further analysis suggests that the ability to motivate oneself and build meaningful relationships are the most important variables in explaining the relationship between emotional intelligence and job performance of students undertaking internships.
Novelty - This research contributes to emotional intelligence literature by providing meaningful management implications to the university administrators in the Indonesian higher education system.
Type of Paper - Empirical.
Keywords: Emotional Intelligence; Job Performance; Internship Activity; Accounting Students; Management.
JEL Classification: M10, M12, M41.
Objective - This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its impact on customer satisfaction.
Methodology/Technique - Questionnaires were distributed to 300 people, with 286 respondents having completed and returned the questionnaires. A descriptive analysis was conducted to ascertain the elements of Islamic banking services. Further, multiple regression analysis was used to analyze the influence of the quality of Islamic banking services on customer satisfaction. The results show that all elements of banking services are not in accordance with the expectations of the respondents as customers, particularly with respect to Automatic Teller Machine ('ATM') services.
Findings - The results show that, with respect to all elements examined, the value of expectations was higher than the service received by customers. In addition, not all of the study hypotheses were accepted. The expectations of banking services were not influenced by Word of Mouth ('WOM'), personal characteristics or experience. Further, the source of information obtained, the age or income of the respondents, and their education and experience, did not have an affect on the expectations of Islamic banking services.
Novelty - A high quality of Islamic banking services significantly affects customer satisfaction. In an effort to improve services in that industry, Islamic banking in Indonesia would benefit from placing more attention on all elements of the services provided to customers, particularly ATM services. Further, based on the findings of this study, the elements of customer service should be addressed regardless of the characteristics of the customers, such as age, income, education or experience.
Type of Paper - Empirical
Keywords: Service Quality; Customer Satisfaction; Islamic Banks; Indonesia.
JEL Classification: G20, G21, G29.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.