A number of Citizens Advice Bureaux (CAB) have entered into partnerships with Health Authorities in order to provide advice in general practice surgeries as part of the health care services offered by the primary health care team. This illuminative evaluation has involved an exploration of the impacts of the service from the perspective of its users, the CAB advisers and the referral agents. Data was collected from questionnaires, individual interviews and focus group interviews from participants in both a rural and urban setting. The findings of the study suggest that locating CAB advisers in GP surgeries facilitates access for people who would otherwise be effectively excluded by reason of age, poor health, poverty or lack of transport. Overall, consultations with the CAB advisers were perceived very positively. This study would suggest that Citizens Advice Bureaux in GP surgeries are a viable and useful adjunct to primary health care teams in terms of information-giving, social support, up-take of benefits and co-ordination of services.
Child protection services are criticised for failing to prevent abuse but demonstrating successful prevention is impossible as it is trying to prove a 'negative'. The alternative is to examine 'failures', i.e. the 'violent' deaths of children (0-14 years) to indicate whether matters are improving or deteriorating. This paper uses the latest World Health Organisation data to compare children's 'violent' deaths in England and Wales with those in other major developed countries.To account for possible 'hidden' under-reported abuse deaths, undetermined, i.e. 'other external causes of death' (OECD) and fatal accidents and adverse events (AAE), deaths are also analysed along with homicides, to compare all 'violence-related' deaths between 1974 -76 and 2000 -02. England and Wales infant (<1 year) homicide rates were annually 57 per million but fell to 17 per million, a 74% fall. Infant AAE deaths fell in every country with England and Wales falling from 341 per million to 71 per million, a 76% reduction. Both these results were significantly better than those of eight other major developed countries, although England and Wales infant OECD at 26 per million, were high compared to the major developed countries.In the 1970s, combined 'violent' deaths of all children (0-14 years) (homicide, OECD and AAE) in England and Wales were 203 per million, they are now 61 per million, a 70% decline with only Italy having lower rates. The worst rates were in the USA which had the highest combined 'violent' death rate. These overall results in the major reductions of 'violence-related' deaths in England and Wales can be a boost to the morale of front-line staff and provide the public
This article describes a floating support scheme, provided by a local housing association, which enables single vulnerable people to live independently in their own homes. The study aimed to explore the impact of the scheme from the perspectives of clients, floating support workers and representatives from health, social care and voluntary agencies. It was found that the majority of clients had long-term mental health problems and were supported by a range of professionals. Floating support was flexible in responding to individual needs. A number of themes of relevance to interprofessional working emerged from the data. These included: floating support as a community resource, links with other agencies and confidentiality, information sharing and risk management. Floating support workers worked closely with professionals from health, social care, voluntary and educational services. Although the scheme's contribution to client care was highly valued, a number of barriers to effective interagency working were evident. This study highlighted the need for discussion and presented a forum for developing an ongoing collaborative process to address the specific issues which emerged in focus group discussions.
This paper reports an evaluation of a management training course undertaken by local authority social services staff. Most participants felt that the course was successful, and positive impacts on practice were reported in both the quantitative and qualitative phases of the study. Areas of change and potential change in practice were identified. More specifically, the course had significant short‐term impacts on the skills of course participants. Course participants were more aware of their training needs than the controls. Course participants stressed that training courses cannot stand alone: support was needed via follow‐up and supervision.
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