Citizens Advice Bureaux in general practice: an illuminative evaluation

Galvin, Kathleen; Sharples, Ann; Jackson, Dawn

doi:10.1046/j.1365-2524.2000.00249.x

Cited by 26 publications

(33 citation statements)

References 6 publications

(6 reference statements)

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“…We propose the following two strategies to improve caregivers’ access to financial and other support; to increase an awareness of the existing resources, but also to tackle gender discrimination. One strategy in improving immigrant caregivers’ access to welfare support is to increase the awareness of general practitioners and other health practitioners about caregivers’ gender‐determined barriers in accessing support (Galvin et al. 2000, Nankervis et al.…”

Section: Resultsmentioning

confidence: 99%

Family caregivers: Russian-speaking Australian women's access to welfare support

Team

Marković

Manderson

2007

Health &Amp; Social Care in the Community

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In Australia, rapid population ageing, and government efforts to support people who are chronically ill, elderly or with disabilities to live in their own homes, has led to the primary responsibility of care being undertaken by families. Through its social policies, the Australian government provides income and other types of support to informal caregivers. This article explores how Australian social policy and women's understanding of their roles impact on their access to welfare support. Qualitative research was conducted in Melbourne between February and June 2006. In-depth interviews were undertaken with eight Russian-speaking women involved in caregiving, purposively recruited through ethnic associations, and with four community service providers. Women based their expectations of the gendered and private nature of their role on the social policies in countries of their origin and, hence, did not attempt to access welfare support unless they were referred by health and welfare professionals. In addition, poor referral by professionals, influenced by past societal attitudes that caregiving is a gendered role, contributed to women's limited access to welfare benefits. Changes in the implementation of social policy are proposed to increase caregivers' access to welfare support and efficient utilisation of existing resources.

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Section: Resultsmentioning

confidence: 99%

Family caregivers: Russian-speaking Australian women's access to welfare support

Team

Marković

Manderson

2007

Health &Amp; Social Care in the Community

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“…2002). Evaluations suggest that the schemes complement the work of the primary healthcare team, allow easier access to services, and are particularly beneficial for older people who are reluctant to use community advice centres (Galvin et al . 2000, Sherratt et al .…”

Section: The Consolidated Prevention Practice Proposalsmentioning

confidence: 99%

Developing homelessness prevention practice: combining research evidence and professional knowledge

Crane

Warnes

2006

Health Soc Care Community

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This paper presents recommendations of three kinds for the development of homelessness prevention: for practice changes, for the concerted development of evidence on the effectiveness of different measures, and for a more systematic approach to the identification and dissemination of good practice. The recommendations were developed through consultation with health-care, social service and housing provider staff. They were asked to comment on the results of a study of 131 newly homeless people, which showed that there were five prevalent 'packages of reasons' that created distinctive 'pathways' into homelessness and concluded that some cases were preventable. This article outlines the principles of homelessness prevention and recent British policy initiatives in the field, summarises the research methodology and relevant findings, and describes the consultation. The final section discusses the discrepancy between the high priority that homelessness prevention currently receives and the primitiveness of both the evidence base and the arrangements for good practice dissemination.

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“…1999, Emanuel & Begum 2000). Service users have reported various barriers to using high street services: geographical distance, especially in rural areas, lack of clarity about how to access the service, long waiting times, and lack of continuity in advisers (Galvin et al . 2000).…”

Section: Introductionmentioning

confidence: 99%

“…It has been suggested that the service reaches people with particular needs; for example, older people (Abbott & Hobby 1999, Moffat et al . 1999), people with depression (Galvin et al . 2000) or those with complex problems (Middleton et al .…”

Section: Introductionmentioning

confidence: 99%

Who uses welfare benefits advice services in primary care?

Abbott

Hobby

2003

Health &Amp; Social Care in the Community

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There is considerable interest among organisations such as primary care trusts and health action zones in commissioning welfare benefits advice services in primary healthcare settings as part of local strategies to reduce health inequalities. However, very little is known about the contribution to health of such services or about the health status of those who use them. The present study reports on a longitudinal study of the contribution to individual health of welfare benefits advice in primary care that has gathered baseline demographic and health data on 345 research subjects. The average age of the subjects was 54 years, and they were likely to be unemployed or retired. Over 85% were advised to apply for welfare benefits or to appeal against the loss of a benefit, the most common benefit being Disability Living Allowance (over 50% of all subjects). Three-quarters reported a physical disability or long-term illness that limited their daily activity, and over half reported arthritis or rheumatism. Scores on the short form 36 (SF-36) which quantify self-reported physical and psychosocial aspects of health, were much lower than population norms, indicating poorer health. The burden of illness borne by users of these services is not surprising. However, reliable data has not previously been available. It appears that primary care provides good access to advice services for people in middle and old age, but not to other groups (e.g. families with young children, substance misusers or those with mental health problems). Better data collection by advice services, wherever located, would strengthen their understanding of the needs of those whom they serve, and help them to identify under-served groups. These data could be used to support requests for continued or extended funding.

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Citizens Advice Bureaux in general practice: an illuminative evaluation

Cited by 26 publications

References 6 publications

Family caregivers: Russian-speaking Australian women's access to welfare support

Family caregivers: Russian-speaking Australian women's access to welfare support

Developing homelessness prevention practice: combining research evidence and professional knowledge

Who uses welfare benefits advice services in primary care?

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