Drawing on 25 in-depth interviews with hiring managers and visibly tattooed respondents, this article explores the nature of prejudice surrounding body art in the service sector. It focuses on the impact of visible tattoos on employment chances. The study reveals a predominantly negative effect on selection, but the extent of employer prejudice is mitigated by: where the tattoo is located on the body; the organization or industry type; proximity of the role to customers; and the genre of the tattoo. Employer prejudice against tattoos is also driven largely by hiring managers' perceptions of consumer expectations regarding body art in the workplace.

Using mixed design analysis of variance, this paper examines the effect of body art on job applicant hireability ratings. It employs the literatures on the social psychologies of stigma and prejudice, as well as aesthetic labor, to frame the argument. The results indicate that photos of tattooed and pierced job applicants result in lower hireability ratings compared to the control faces. The negative effect of body art on employment chances is, however, reduced for job applicants seeking non‐customer‐facing roles. In customer‐facing roles, the tattoo is associated with lower hireability ratings than the piercing. The results suggest that visible body art can potentially be a real impediment to employment. © 2015 Wiley Periodicals, Inc.

The purpose of this experiment is to examine the gendered effects of body art on consumers' attitudes toward visibly tattooed employees. We analyse the reaction of 262 respondents with exposure to male and female front line staff in two distinct job contexts: a surgeon and an automobile mechanic. The results demonstrate differences on three dimensions: a) job context, b) sex of face and c) stimulus (i.e., tattooed or not). We demonstrate significant interaction effects on those three dimensions, and our findings point to the intersectionality of gender-based and tattoo-based discrimination. Consumers have a negative reaction to body art, but perceptions of tattoos on male and female front line staff differ significantly. A key marketing challenge is how to balance employees' individual rights to self-expression and at the same time cater to consumers' expectations regarding appearance of staff. Our study forms the basis for this debate that is only just emerging.

The purpose of this study is to take stock of the extant research on occupational health and safety (OHS) with the aim of identifying gaps and mapping out a future research agenda for human resource management (HRM) scholars. A comprehensive review of OHS research from 1956 to 2019 was first conducted. A total of 564 articles from 17 leading journals were then identified and categorized into five distinct, yet inter-related, themes: (1) antecedents and workrelated factors influencing OHS; (2) industrial policy and regulations surrounding OHS; (3) OHS management practices; (4) approaches to, and models of, managing OHS and (5) outcomes of OHS management. The review also discusses OHS research methodologies and design foci. Overall, we found that OHS research is poorly integrated into the field of HRM, and we identify a plethora of opportunities for HR researchers to add value to this field of research. A future agenda is formulated, encompassing new OHS theory-building, novel directions for empirical research, and innovations in research design and methodology.

Acknowledgements: I want to thank the editor and three anonymous reviewers for very helpful comments. I also want to thank Dr Yuni Kim for her help. The results suggest that the managerial respondents actively discriminate in telephone-based job interviews against applicants speaking Chinese-, Mexican-and Indian-accented English, and all three are rated higher in non-customer-facing jobs than in customer-facing jobs. Job applicants who speak British-accented English, especially men, fair as well as, and at times better than, native candidates who speak American English. The paper makes a contribution to the sociological literatures surrounding aesthetic labour and discrimination and prejudice against migrant workers.