A. Chiang, B. Schnettler, M. Mora, and M. Aguilera. 2018. Perceived quality and satisfaction with sweet cherries (Prunus Avium L.) in China: Confirming relationships through structural equations. Cien. Inv. Agr. 45(3): 210-219. In recent years, Chile has been the Chinese market's main supplier of fresh sweet cherries. The aim of this study was to develop a relational model with two working hypotheses to model Chinese consumer satisfaction with sweet cherries as a result of the quality perceived by intrinsic and extrinsic attributes. One hundred and ninety-three buyers in the Sanyuanli Market in the Chaoyang District, Beijing, were surveyed using closed-ended questions on a Likert scale. To develop a model that fulfilled the indicated objective, an exploratory factor analysis and a subsequent system of structural equations were used to confirm the relationships, presenting an adequate goodness-of-fit test to accept the model according to the literature. Among the main results, it was determined that consumer satisfaction with sweet cherries is explained by the perceived intrinsic quality, where medium size and color are the determining attributes, and the product price, Chilean origin and delivery time explain the perceived extrinsic quality (critical ratio of 2.937 and p-value of 0.003). Finally, the intrinsic quality positively and significantly influences Chinese consumer satisfaction with sweet cherries, in contrast to the results for perceived extrinsic quality, which are not statistically significant.
The purpose of this study was to model Chinese consumers’ intention to purchase fresh cherries through direct and indirect relations and mediating role between perceived intrinsic quality, perceived extrinsic quality and satisfaction. The analytical method used was a structural equation modeling (SEM). Surveys were applied to 388 buyers in three traditional markets in Beijing, China. A confirmatory factor analysis was performed, which presented an adequate goodness of fit to accept the model, according to the literature, which confirmed the relations. The results showed, that perceived extrinsic quality and satisfaction are directly and significantly related to Chinese consumers’ intention to purchase fresh cherries. Additionally, an indirect and significant relationship was found between perceived intrinsic quality and purchase intention, through the mediating role of satisfaction. Highlights: Only the intrinsic perceived quality in fresh cherries is directly and significantly related to the satisfaction of Chinese consumers, generating indirect effects on the purchase intention through the mediating role of satisfaction, which is opposed to the results obtained in extrinsic perceived quality. The results obtained in this study determined that the intrinsic perceived quality does not present a direct and significant relationship with the purchase intention in fresh cherries, a result in conflict with that obtained in the extrinsic perceived quality. It was statistically demonstrated that intrinsic perceived quality has an indirect and significant influence on purchase intention through the mediating role of satisfaction; on the other hand, no indirect and significant influence was found between perceived extrinsic quality and purchase intention as a result of the mediating role of satisfaction. Satisfaction has a direct and significant relation on the purchase intention of Chinese consumers. The results of this research seem to be in line with the marketing initiatives developed by ASOEX, enhancing the attributes of intrinsic quality, color and size, and linking it to celebrations and traditions, through activities such as "Super Cherries days", "Chilean Cherries dance" and "Cherries from Chile", activities that have also been enhanced by public policies and agreements such as the free trade agreement between the two countries in force since 2005.
Existen pocos estudios que caractericen la actitud del consumidor chino respecto a la fruta fresca importada. Adicionalmente, los análisis de caracterización basados en modelos occidentales parecen no ajustarse con exactitud al comportamiento de los consumidores de alimentos en China. El objetivo de esta investigación es caracterizar la actitud del consumidor de Beijing hacia atributos de calidad percibida intrínseca y extrínseca en cerezas frescas. Para ello, se aplicó una encuesta a 420 compradores y consumidores de cerezas en diferentes mercados tradicionales de la ciudad de Beijing en China. El cuestionario midió la actitud de los consumidores de cerezas frescas hacia atributos de calidad percibida tanto intrínseca como extrínseca. La información fue analizada en software estadístico. Se realizó un análisis factorial y de conglomerados jerárquico utilizando el método Ward. Posteriormente se hizo un análisis de medias a través de ANOVA de una vía. Se hallaron dos grupos con comportamiento significativamente distinto, entre los cuales se identificaron diferencias entre las épocas de consumo y la frecuencia con la que se compra el producto. Se determinaron estadísticamente diferencias en la actitud de los grupos hacia atributos extrínsecos relacionados con el país de origen de las cerezas y en la actitud hacia atributos intrínsecos de color, textura y tamaño.Palabras clave: análisis multivariado exploratorio, calidad percibida, exportación frutícola, actitud, China.
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