The Human Resource Management has increased in complexity in present state of cut throat competition. If people are valued they add value to the organisation. Employees are internal customers and their personal and professional growth needs to be aligned with the organisational growth. Satisfaction of these internal customers reflects on the success of any organisation. The organisation provides a tool for development of people by way of rewards and awards for excellence in performance. Perform or perish is the tag line today for any organisation which underlines the importance of Performance management. In vie of this, this paper focuses on understanding of the employee perception about performance management system in telecommunication industry with the help of literature review to identify research gap. Based on the review, innovative conceptual model of performance management system is recommended. Telecommunication Industry is the most dynamic industry in terms of technological upgrades and telecommunication products have become inevitable for day to day life.
Purpose: The objective of this study was to analyze workplace productivity through employee sentiment analysis using machine learning. Theoretical framework: A lot of literature is already published on employee productivity and sentiment analysis as a tool, but the study here is intended to address the issues in employee productivity post-COVID’19. Design/methodology/approach: The authors have studied the relationship between sentiments and workplace productivity post-COVID- 19. Sentiments were captured from the text inputs given by seventy-two survey respondents from a mid-sized consultancy firm and correlated against the productivity scores. A machine learning model was developed using Python to calculate the sentiment score. Findings: 98.6% of the respondents had a high productivity score, whereas 88.9% showed positive sentiments. The majority of the responses showed a positive correlation between positive sentiments and high productivity levels. Research, Practical and Social Implications: The study paves way for identification of action plan for productivity enhancement through sentiment analysis. Originality/Value: No previous work on employee productivity using sentiment analysis is done till now.
The expeditious proliferation of artificial intelligence in the mainstream has rejigged the simplest processes of the various sectors in the most efficient way. With the advent of the era of cybernation, the work culture has been curbed with the timely developments and upgradation of the technology. Cybernation has propelled the growth of every respective sector of the vast corporate diaspora with time. The main aim of the cybernation being that of smoothening the complex, bulk tasks which exploit mass human energy, has seen much success in its purpose so far. But certain domains of the corporate diaspora still await the technological transformation of their respective processes. One such prominent domain and the real fuel of the corporate diaspora, the human resource has yet to expand its purview to imbibe and imbue cybernation in its certain processes. Human resource domain being the custodian of the corporate, wherein it is for the people and by the people though with the niche of Industry 4.0 beholds more space to expand the angle of understanding the term resource for the human, than human as an element of resource in itself. Multifarious human resource processes can be enhanced further with apt utility of digitization in order to optimize the user interface and user experience, boosting the overall employee experience amidst the corporate. Several certain customary functions of the human resources entail the adaptation of automation in more nuanced way to evolve parallel with the digitalization. Moreover, the millennial era further looks up to a transformed human resource with higher echelons of functions to be performed, digitally evolved jobs, an automated work environment, work culture well acquainted with the artificial intelligence. The effect of cybernation on the business acumen of futuristic human resource leaders, working in the rapid concurrent era of disruptions, without losing the human touch, will carve the future human resource structure. Therefore, the intent of this chapter is to study the detailed implications of automation, digitalization, and cybernation in the domain of human resources and to study and examine the dynamically changing HR functions with technological interventions and disruptions by proposing a literature review.
This chapter focuses on exploring the practical implications of sustainability initiatives effectively through the efficient utility of technology by strengthening the marketing practices and ensuring the ease of sale. This is inevitable for standardizing the marketing practices that are globally acceptable.
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