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The Supply Chain (SC) environment is changing. The SC entities exhibit ever increasing levels of complexity and are adopting new philosophies and management practices with the objective of increasing levels of competitiveness. In recent years there has been an increase in the likelihood of disturbances that affect the normal operation of the SCs. These disturbances can negatively affect the SCs, making them vulnerable and reducing their competitiveness, which is a critical factor to the success of organizations/SCs. Therefore, it is fundamental that SCs become resilient to disturbances. Managers must identify the likelihood of the occurrence and severity of disturbances, and take appropriate measures (implement management strategies) to respond to each disturbance, thereby reducing the negative effects of such disturbances on the SC. In this paper we will discuss proactive and reactive management strategies that can be adopted by the SC to make it resilient to disturbances at the supply side.

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In this paper a model to assess the efficiency of project management by a Portuguese company responsible for the electricity distribution is proposed. The main objectives of the model is to assist the company in three areas: Assess the efficiency of twenty five Operational Areas developing remote control projects of the distribution network, making more transparent the benefits of an integrated project management methodology; identify possible actions to improve the efficiency of those Operational Areas; and prepare the company to use the model for evaluating the efficiency of other projects. Data envelopment analysis is used to assess the ability of this utility in converting inputs into outputs upon remote control projects in the distribution network during a period of time. The most important findings of this study regard the identification of inefficient Operational Areas, further showing how much the Operational Areas should reduce their resources usage and which Operational Areas are performing at best level, setting the best practices to be benchmarked.

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