PurposeThe purpose of this study is to analyze the current state of knowledge of family businesses in tourism through a systematic review of international academic literature with an emphasis on Latin America.Design/methodology/approachThe paper opted for a systematic review involving analyzing international academic documents, articles, dissertations and papers that presented both theoretical and empirical research results. The search was conducted from January to April 2019 on online databases and search engines.FindingsStudies are concentrated in strategic planning and competitiveness. Most of them are published since 2014 by Ibero-American countries. Some features are coincident among the varied geographical contexts, as the importance of generational succession planning; search for family welfare throughout the business; and the existence of own capacities and resources. Besides, the owner's objectives and gender involvement differ in the research results of developed countries and emerging economies; some implications for Latin America are analyzed.Originality/valueThe family business has international economic relevance, especially in tourism. Still, the studies in this field are few, even when tourism implies processes and interactions that can influence the development of the companies that integrate their industry. In this way, a compilation of the recent works is carried out, in order to identify how the complex family dynamics with tourism are integrated into the studies, main contributions to the field and knowledge gaps.
El conocimiento es un bien intangible de la organización que genera innovación, ventaja competitiva y eficacia, por lo que es necesaria su gestión permanente y medición apoyada con herramientas como el análisis multicriterio para la toma de decisiones. En las empresas restauranteras ubicadas en el destino turístico de Mazatlán, Sinaloa, México, se realizan actividades de innovación que integran conocimiento por fuentes de libre acceso, compra y cooperación y que incluyen una serie de categorías, por lo que el objetivo es identificar la alternativa de decisión para la integración de conocimiento mediante un método multiatributo en la innovación de procesos. El método utilizado es el enfoque de ponderación aditiva simple que a través del estudio de caso llevó a la selección, al cálculo de la matriz de desempeño y al ranking de alternativas. En los hallazgos se realizó un ordenamiento y destacan tres restaurantes que mejor lograron la integración de conocimiento y tecnología del resultado global y en lo individual la tendencia al uso de fuentes de libre acceso. En conclusión, al ser difícil de imitar la innovación de procesos es relevante estudiar las alternativas de decisión de conocimiento e identificar la gestión de este recurso intangible en las empresas para diferenciarse en un mercado en crecimiento.
Palabras clave: Conocimiento, gestión, análisis multicriterio para la toma de decisiones, restaurante
Códigos JEL: I210, M100, C6, Z300
Recibido: 27/02/2019. Aceptado: 28/04/2020. Publicado: 24/05/2020
The consolidated tourist destinations are facing a stagnation situation, preamble to decline, stay, or rejuvenate (Butler, 1980). This perspective raises the need to develop strategies at national, local and organizational levels to maintain or increase the influx, spending and tourist permanence that generates greater benefits to the destination, which implies, necessarily, having human capital possessing ability, as well as the technical and behavioral competencies sufficient to cater to these visitors. The purpose of the study is to analyze the perception of tourists regarding the competences of the human capital in lodging, food and transportation organizations in the city of Mazatlan Sinaloa. The research was conducted using a mixed methodology, being a descriptive, cross-sectional study. A questionnaire was used to develop the field work.
The human capital in the tourism sector that operates in the services of accommodation, meals and transportation in the destination of Mazatlan, has enough power from the perception of the visitors. The contribution of this research is considered relevant due to regularly surveyed tourists to learn about the satisfaction of service or from the perception of our human resources, which inferred the search for references about the state of the issue being addressed.
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