PurposeThe purpose of this paper is to review the literature on maintenance management and suggest possible gaps from the point of view of researchers and practitioners.Design/methodology/approachThe paper systematically categorizes the published literature and then analyzes and reviews it methodically.FindingsThe paper finds that important issues in maintenance management range from various optimization models, maintenance techniques, scheduling, and information systems etc. Within each category, gaps have been identified. A new shift in maintenance paradigm is also highlighted.Practical implicationsLiterature on classification of maintenance management has so far been very limited. This paper reviews a large number of papers in this field and suggests a classification in to various areas and sub areas. Subsequently, various emerging trends in the field of maintenance management are identified to help researchers specifying gaps in the literature and direct research efforts suitably.Originality/valueThe paper contains a comprehensive listing of publications on the field in question and their classification according to various attributes. The paper will be useful to researchers, maintenance professionals and others concerned with maintenance to understand the importance of maintenance management
Purpose -Flexible system management has brought a concept of flexibility in all spheres including maintenance management. Considerable literature is available on various facets of flexibility management, namely, production, supply chain, day-to-day activities, etc.; however, not much literature on flexibility in maintenance is reported. The purpose of this paper is to bridge this gap highlighting various issues involved in flexibility on maintenance. Design/methodology/approach -A situation-actors-process (SAP)-learning-action-performance (LAP) model has been applied to understand and analyze the concept of flexibility in maintenance. The paper analyses a case study of ABC, a Government maintenance organization for repair of automobiles in India, to discuss the various issues arising out of maintenance flexibility. Findings -Various issues concerning flexibility in maintenance are: business or corporate philosophy, systems and processes, inventory, manpower, performance measurements and information systems.Research limitations/implications -The concept of flexibility in maintenance has been demonstrated using only two facets of maintenance, i.e. manpower and the repair scope in the case study. Practical implications -The SAP-LAP model presents the concept of flexibility in maintenance adequately. The concept can be implemented while planning the maintenance in any organization for various issues like inventory stock levels, manpower, repair scope, etc. The technicians may be trained on more than one specialty so that they can easily re-muster into other streams in case of flexible maintenance environment. Originality/value -This is an original approach to apply the concept of flexibility in the area of maintenance management. The issues affecting maintenance flexibility are identified and future researchers may find these gaps interesting.
Access to this document was granted through an Emerald subscription provided by University of Calgary For Authors:If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comWith over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education. In total, Emerald publishes over 275 journals and more than 130 book series, as well as an extensive range of online products and services. Emerald is both COUNTER 3 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -A number of approaches have been suggested in the literature for maintenance performance measurement, including use of the balanced scorecard (BSC). However, its application towards assessing maintenance contribution to business objectives is limited. Currently, a framework integrating maintenance activities in a supply chain environment is lacking in the literature. The purpose of this paper is to develop a maintenance performance measurement framework using BSC for multi echelon repair inventory systems (MERIS) comprising of modular electronic equipment. The paper also suggests a large number of performance measures/indicators (PMs/PIs) pertaining to both maintenance and supply chain components including a few BSC implementation issues for such types of supply chains. Design/methodology/approach -The paper analyses a base model of a large maintenance organization and after carrying out SWOT analysis, identifies strategic themes/objectives for performance measurement. Performance measures for various objectives are identified for MERIS and implementation strategy including cascading of BSC is suggested. The developed performance measurement model is also validated using an action research (AR) based approach. Findings -A performance measurement system (PMS) for MERIS using BSC approach has been developed and an implementation strategy suggested. AR methodology is used for developing BSC for an organization using the selected performance measures. The importance of cause-effect relationships between various performance objectives and measures is also established. Research limitations/implications -Quantification of each of the developed PMs/PIs and establishing an effective information system for MERIS are the limitations of the present work and may be taken up for more research. Practical implications -The paper will be useful for practitioners in the field of MERIS of electronic repairables wherein relevant PMs/PIs can be selected for implementation as per the requirement of the application. Originality/value -The paper is of value by...
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