South Sulawesi is a province in Indonesia where the majority of the population is Muslim, with many variant interpretations of Islam. Alauddin State Islamic University is not just a place for teaching and study but also plays a role in helping to unify the differences among these different Islamic groups. Its changing of status from institute to university in 2005, and later the support of the Canadian-assisted SILE Project beginning in 2010, have made this university an example of reform in the way it implements its functions. Since 2011, Alauddin State Islamic University has been developing a new approach in university-community outreach/engagement. What was formerly separated between teaching, research and community service is now linked under one institutional umbrella. The new university-community outreach approach has also adopted some new tools like Asset Based Community Development (ABCD) and Results Based Management (RBM). It seeks to promote democratic governance, gender equality and a sustainable environment. The university also works in partnership with civil society organisations (CSOs) in South Sulawesi, including Islamic-based organizsations, secular organisations and women’s organisations. The model for the partnership is a working group (abbreviated to pokja in Indonesian), which comprises lecturers from a faculty in the university and members of a CSO. We discuss the opportunities and challenges faced by these working groups. Opportunities include increased advantages from pooling their organisational capacities and experience in working with communities. Sharing their networks and resources makes them stronger and makes their work more sustainable. The challenge lies in changing the mindset from a needs-based, project-oriented approach to an asset-based facilitative approach, comprehending the tools, managing time to work together and building effective teamwork. Keywords: university-community outreach, democratic governance, asset-based community development, opportunities and challenges
Pelayanan publik merupakan ukuran kinerja pemerintah yang paling terlihat. Masyarakat dapat langsung menilai kinerja pemerintah berdasarkan pelayanan yang mereka terima. Sebab kualitas pelayanan publik di seluruh kementerian/lembaga merupakan hal mendasar yang harus ditingkatkan. Peningkatan pelayanan publik, kebijakan Kemenpan RB yang sejak tahun 2014 merupakan tahun inovasi pelayanan publik. Semua instansi pemerintah, baik di pusat maupun daerah diharapkan membuat ide kreatif atau jawaban cara kerja/metode pelayanan publik. Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi mengumpulkan dan menilai inovasi yang telah dilakukan di sejumlah instansi di seluruh Indonesia. Semoga kualitas dan inovasi pelayanan publik BPS dapat selalu ditingkatkan.
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