Purpose: As a result, the current study focused on e-commerce in the retail sector to examine the factors influencing consumer purchasing of online groceries throughout Covid-19 in Bangkok, Thailand. Theoretical framework: Using Technology acceptance model (TAM) as the underpinning theoretical framework, which was presented by Davis and his colleagues it in 1989, to accomplish this, this study identified five independent variables that can influence online grocery purchase intent. These are perceived utility, perceived ease of use, and other additional variables such as online accessibility, security perception, and shipment services. Design/methodology/approach: The convenience sampling approach, which is considered a nonprobability sampling method, was used to collect the data from 384 respondents via an online survey from the population in this study. Internet users between the ages of 19 and 65 years or older who live in Bangkok and buy groceries for themselves and/or family members from Thai physical and/or online retailers were the target demographic. Multiple regression analysis is used to test the significance of the research model. Findings: The findings reveal that pandemic has a considerable influence on Bangkok customers' online purchase intent. The result of linear regression analysis shows the three variables: perceived ease of use, shipment services and online accessibility significantly affected the online grocery shopping intent of consumers in Bangkok. While security perception and perceived utility had no significant effect on the online grocery shopping intent of consumers in Bangkok. Research, Practical & Social implications: The implication drawn from this study helps the researchers and firms to rapidly adapt and adjust their marketing strategy, with a focus on digitization, as consumers want to prevent the infection and the danger of Covid-19, but stores are having difficulty reaching clients. Originality/value: The findings reveal that Covid-19 has a considerable influence on customers' online purchase intent residing in Bangkok and this research adds another perspective from Thailand Context.
Purpose: This study aims to systematically review the literature on counterproductive work behaviour (CWB) to understand better the role of affective experiences in predicting such behaviour. Theoretical framework: Since CWB can have devastating effects on both individuals and organisations, there has been rising concern about the issue. Meanwhile, recent studies have demonstrated the substantial influence of affective experiences on CWB. Therefore, it’s common to view such experiences as immediate causes of CWB in the workplace. However, a lack of research has systematically examined this relationship. Design/methodology/approach: This study follows PRISMA (Preferred Reporting Items for Systematic reviews and Meta-Analyses) guidelines by integrating multiple research designs from 2017 to 2022 to investigate the phenomenon of affective experiences-CWB. The relevant literature review was selected from two (2) established databases, Scopus and Web of Science. Findings: Thematic analysis yielded three (3) overarching themes as predictors of affective states at work: unpleasant treatment/attitudes of others, job stressors, and dispositional distribution. Affective states that predict CWB were also identified, with two (2) primary themes (broad negative and positive affect) and seven (7) sub-themes (discrete negative and positive emotions). Furthermore, two (2) major themes, internal and external mechanisms, appear to be underlying mechanisms in the relationship between affective experiences and CWB. Research, Practical & Social implications: This study offers valuable insight into the state of knowledge and practical implementation for future strategies. Originality/value: This work may be the first study to systematically review the literature on the topic of CWB from an affective experience perspective. The work contributes to the existing literature on affective experience-CWB in two (2) major ways. First, the study provides a more in-depth explanation of the predictors, implications, and underlying mechanisms, of the relationship between affective experiences and CWB by thoroughly reviewing the relevant empirical studies. Second, it identifies important research gaps and recommends a path forward for future studies in this field.
Despite consistent and coherent policy positions from the government concerning small and medium-sized enterprises (SMEs) as a means of stimulating economic development, Thailand continues to suffer from a medium-sized company deficit. One of the means by which it is possible to tackle this issue is through encouragement of cluster formation. This can be successful only when commercial logic already exists and top-down imposition of a cluster where there is no such logic is doomed to failure. In this paper, qualitative research has been used to interview SME business leaders and other relevant stakeholders (with a total sample size of 65) to identify issues related to cluster formation in contemporary Thailand and the means by which they have sought to overcome challenges. These have included low purchasing power, unclear information and uncertainty with respect to the direction of government policy, which has varied wildly over the past two decades, as well as unrealistic loan arrangements. More positively, entrepreneurs detect improvements in the quality and quantity of knowledge workers in the local economy and, when clusters have been able to flourish, reduced transaction costs and better provision of information have helped to create some sustainable forms of competitive advantage. Nevertheless, the perennial complaints of SME owners (i.e. lack of access to capital and markets, government regulations) were also well-represented here. The implications of this research are presented and recommendations made at various scales. Keywords: clusters, competitiveness, SMEs, Thailand
Human emotions are within-person factors that function as a stimulus of an individual’s attitude and behaviour, either positively or negatively. From the organisational behaviour spectrum, concern over negative behaviour like Counterproductive Work Behaviour (CWB) is more prevalent due to tremendous negative effects on both employees and organisations. Although the impact of the affective states on CWB was empirically evident, there was an insufficient study that systematically reviewed the literature on such association. Hence, the present article adopts the PRISMA guidelines (Preferred Reporting Items for Systematic reviews and Meta-Analyses) by integrating multiple research designs to investigate the emotional experiences-CWB phenomenon. The relevant literature review was selected from two established databases, Scopus and Web of Science. Based on the thematic analysis, two main themes (i.e., negative and positive affect) emerged as predictors of CWB at work. Subsequently, the sub-themes of discrete emotions were discussed as part of the study findings. In addition, this study comprehensively explained the significance of affective states on CWB. As a result, the study offers valuable insight into the body of knowledge and practical implementation for future strategies. The key takeaway is that creating more positive events and eliminating negative events are expected to be beneficial in elevating employees’ emotional well-being, hence reducing CWB occurrence.
Despite consistent and coherent policy positions from the government concerning small and medium-sized enterprises (SMEs) as a means of stimulating economic development, Thailand continues to suffer from a medium-sized company deficit. One of the means by which it is possible to tackle this issue is through encouragement of cluster formation. This can be successful only when commercial logic already exists and top-down imposition of a cluster where there is no such logic is doomed to failure. In this paper, qualitative research has been used to interview SME business leaders and other relevant stakeholders (with a total sample size of 65) to identify issues related to cluster formation in contemporary Thailand and the means by which they have sought to overcome challenges. These have included low purchasing power, unclear information and uncertainty with respect to the direction of government policy, which has varied wildly over the past two decades, as well as unrealistic loan arrangements. More positively, entrepreneurs detect improvements in the quality and quantity of knowledge workers in the local economy and, when clusters have been able to flourish, reduced transaction costs and better provision of information have helped to create some sustainable forms of competitive advantage. Nevertheless, the perennial complaints of SME owners (i.e. lack of access to capital and markets, government regulations) were also well-represented here. The implications of this research are presented and recommendations made at various scales. Keywords: clusters, competitiveness, SMEs, Thailand
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