The objectives of this research are to test and explain the influence of product quality and customer satisfaction on customer loyalty, in addition to customer satisfaction on the relationship between product quality and customer loyalty. A total of 190 valid questionnaires were collected from costumers of Bamboo Institute in Dili, Timor-Leste, and the relationships between 3 variables were tested using SMART-PLS 3.0. The result of the study revealed that product quality and customer satisfaction influence positively and significantly on customer loyalty, and customer satisfaction fully mediate the relationship between product quality and customer loyalty. The result of study confirms that product quality and customer satisfaction are strong antecedent factors for customer loyalty. Therefore, to enhance customer loyalty, it is important to provide the product quality that meets the customer’s satisfaction level.

This research has two main objetives: (1) to examine the effect of price, service quality and costumer satisfaction on costumer’s purchasing decision, (2) to test the mediation effects of the costumer satisfaction on the relations between product price and service quality on purchasing decision. Data was collected from 82 insurance company’s costumers using questionnaire, and hypothesis was tested using Smart- PLS 3.0. The findings reveal that (1) price, service quality and costumer satisfaction have direct and significant effect on costumer purchasing decision, (2) costumer satisfaction has an indirect and significant effect on the relationship between service quality and costumer’s purchasing decision, and (3) costumer satisfaction has no significant effect on the relationship between product price and costumer’s purchasing decision. The study enriches the existing empirical studies on product price, service quality, costumer satisfaction and purchasing decision in emerging market. The study also provides practical implications to service industry managers to enhance costumer satisfaction and purchasing decision, ultimately increasing market share and organisation profits by considering service quality and product price.

This research aims to test the influence of price and product quality on customers’ purchasing decision. To this, 105 respondents were used to fill up the questionnaires, Smart-PLS 3.0 was used to analyze and test the hypothesis. The results showed that product price influenced positively and significantly on customers’ purchasing decision, while product quality did not. This research enriches the empirical study on price, product quality, and the customer purchasing decision. At the practical level, the result revealed that corporates should emphasis developing and delivering products meeting the needs of customers in price sensitive market in order to stimulate customer’s purchasing decision and enhance corporate’s market share.

The objective of this research is to analysis of job motivation which gives influences to the teachers’ performance of Catholic Secondary School of Municipio Dili, Timor-Leste to test and analyze the job satisfaction give the influence to the teachers’ performance. The hypothesis of this research tested using an analysis instrument, Smart-PLS 3.0. The result showed that the job motivation has a positive influence and significant to the teachers’ performance with T-statistic values is 5.993 and also, P-values are 0,000. Relationship between job satisfaction and the teacher's performance t-statistics values (0.153) and p-values (0.879), the test result showed that job satisfaction didn't give a positive influence and not significant to the teachers' performance. Relationship between leadership style and teachers' performance, T-statistics values (3.098), and P-values (0.002) showed that the leadership style of the school director gave a positive influence but not significant to the teachers' performance. This study can contribute to the government to develop the education policy which quality in Timor Leste, and plan the program of Education Ministry at the curriculum sector and the regulations. Therefore it can help the school director to understand better their function as the school director, as well as help the teachers to understand their job as educators.

The objectives of this study are to: 1) test the influence of purchasing skills on corporate performance; 2) test mediation effect of strategic purchasing on the relationship between purchasing skills and corporate performance; and 3) test the mediation effect of supplier integration on the relationship between purchasing strategy and corporate performance. This research carried out in 105 restaurants as micro and small enterprises (MSEs) in Dili, and questionnaires were used to collect data. SMART-PLS 3.0 was used to test hypothesis. The findings revealed that purchasing skills had no significant impacts on corporate performance, while supplier integration fully mediated the relationship between purchasing strategy and corporate performance. By contrast, strategic purchasing has no significant impact on the relationship between purchasing skills and corporate performance. This research extends the empirical works of Carr and Smeltzser (2000), Carr and Pearson (2002) and Cho et al. (2019) by using a combined strategic purchasing and supplier integration as mediation variables to enhance the relations between purchasing skills and corporate performance. This study also contributes to the debate on firm’s resources and capabilities and their impacts on competitive advantages and firm performance in emerging countries. The study practically contributes to the restaurant regulators and managers which aim to enhance corporate performance by using supplier integration and strategic purchasing.