Nearly 2 decades ago, social influence theorists called for a new stream of research that would investigate why and how influence tactics are effective. The present study proposed that political skill affects the style of execution of influence attempts. It utilized balance theory to explain the moderating effect of employee political skill on the relationships between self- and supervisor-reported ingratiation. Additionally, supervisor reports of subordinate ingratiation were hypothesized to be negatively related to supervisor ratings of subordinate interpersonal facilitation. Results from a combined sample of 2 retail service organizations provided evidence that subordinates with high political skill were less likely than those low in political skill to have their demonstrated ingratiation behavior perceived by targets as a manipulative influence attempt. Also, when subordinates were perceived by their supervisors to engage in more ingratiation behavior, the subordinates were rated lower on interpersonal facilitation. Implications of these findings, limitations, and future research directions are provided.

The current study investigates the interactive effects of perceptions of organizational support on 2 emotional labor outcomes: job satisfaction and job performance. A sample of 2 retail service firms (n = 338) supported the moderating effect of perceived organizational support (POS) on the emotional labor/outcomes relationships. POS attenuated the negative effects of the emotional labor/job satisfaction and emotional labor/performance relationships. Implications of these results, strengths and limitations of the current study, and directions for future research are discussed.

increased diversity, harassment, ‘nature’ vs. ‘nurture’ impact on bullying activities, Combating bullies in the 21st century global workplace,

Whereas previous research has examined the relationship between leader-member exchange (LMX) and objective measures of career success, it is likely that LMX is also an important predictor of subjective career success. Additionally, because of the political nature of an individual's career progression, it has been argued that one's personal style and resulting impressions are positively related to subjective career success. A sample of 295 retail workers was surveyed, and the results indicated that individuals in low-quality leader-member exchange experienced higher perceptions of subjective career success when they possess high levels of political skill.

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