There has been increased attention given in the tourism literature to the experiential consumption of tourism. This article addresses the lack of attention in previous studies to the experiential nature of accommodation products, especially with regard to boutique or specialist accommodation. Attention to tourists’ experiences with accommodation is essential for determining guest satisfaction and the personal benefits that guests derive from their stay. In-depth interviews with 19 hosts and 30 guests at boutique accommodation establishments in Nelson in the South Island of New Zealand highlighted the emotive aspects of the experiences gained by guests and revealed five key experiential dimensions that are seen as important to the success of boutique accommodation product: unique character, personalized, homely, quality, and value added. Ways in which the experiential qualities offered by boutique accommodation are perceived to differ from that provided by other traditional and specialist types of accommodation are also discussed.
This new journal has been motivated by a paradox. As each of us has explored questions of hospitality from within our different areas of research, we have been struck by the extent to which the field has become intrinsically inhospitable to the interdisciplinary study of hospitality
This paper aims to contribute to knowledge about the farm stay experience by providing exploratory insights into the characteristics that are common to a hosted stay on a WWOOF farm and to investigate whether the experiences provided for visitors by WWOOF hosts are notably different from those offered by other farm hosts. The paper reports the findings of in-depth interviews conducted with 12 WWOOF hosts and 22 visitors staying at WWOOF farms located in the rural region of Canterbury in the south island of New Zealand. The findings of the study, while indicative, show that the hosted experience on an organic (WWOOF) farm may be notably different from that provided at a commercial farm stay, with four key dimensions: the rurality of the experience; the opportunity to learn about organics; the personal meaningfulness of the experience; and the element of sincerity in the experience.
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