Purpose
– Today substantial investments are made to improve the bottom line and cost of quality (CoQ) is a tool that identifies weaker areas where these investments should be directed. In literature, the authors find various CoQ models and their applications but it is deficient in providing a standard format of a “Quality Cost Procedure” for a CoQ program’s company-wide deployment. A procedure was thus developed and its effectiveness was evaluated implementation. The paper aims to discuss these issues.
Design/methodology/approach
– CoQ program was implemented in the production department of a wood products’ manufacturer using the action research approach. Prevention, Appraisal and Failure Cost model was employed. Data collection was challenging, however, stakeholders were interviewed, data were acquired from Management Information System and various reports were reviewed for cost elements.
Findings
– Total CoQ as a percentage of sales was found to be 11, while as a percentage of material cost was 15 percent. It was found through the implementation that development of a quality cost procedure is highly iterative in nature and a standard format is proposed in the Appendix. This procedure worked satisfactorily and the company is confident in moving to the next phase of company-wide deployment of CoQ Program.
Originality/value
– A robust “Quality Cost Procedure” is developed, which not only helped the company but will serve CoQ implementers in their operational as well as tactical levels of management. CoQ implementation prior development of procedure brought conviction and accredited it. Practitioners can mold this procedure as per need, which will further enhance the body of knowledge on CoQ.
Industry 4.0 implementations integrate people, machines, data, technology, and processes and allow organizations to connect through digitization and cloud-based systems. The purpose of the present research is to realize the need and sustainability of digitization and connectivity within the quality management domain in developing countries, which is now called Quality 4.0. In previous research, several Quality 4.0 frameworks have been proposed. However, most of the frameworks are based on philosophy or require vast resources to implement. Hence, this research work proposes a framework for the implementation of Quality 4.0 in different industries. This framework is based on eleven dimensions that are the core requirements of the Quality 4.0; key variables are evaluated to gauge the maturity of the implementation of the framework. A research instrument is developed based on the variables to acquire the industry data, which are statistically analyzed to determine the maturity of implementation. It was found that scalability, culture, and app development require the most immense attention from industry to completely implement the requirements of Quality 4.0. Finally, recommendations are suggested that address the strengths, weaknesses, opportunities, and threats in transforming traditional quality management systems to the Quality 4.0 framework.
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