PT PLN (Persero) Unit Induk Distribusi Jakarta Raya terus melakukan peningkatan pelayanan kepada pelanggan dengan melakukan pemasangan baru sesuai dengan waktu yang ditargetkan. Kecepatan pemasangan adalah salah satu faktor yang mempengaruhi pelayanan dan persepsi pelanggan terhadap perusahaan. PT PLN (Persero) Unit Induk Distribusi Jakarta Raya melayani penyambungan listrik Tegangan Rendah (TR) dan Tegangan Menengah (TM). Berdasarkan identifikasi yang dilakukan ditemukan adanya kendala yang dialami perusahaan sehingga menyebabkan pekerjaan penyambungan menjadi lama. Hal ini ditemukan pada layanan Tegangan Menengah pola 100 hari yang dibutuhkan diatas target 100 hari. Lamanya proses pelayanan mengalami kendala dari sisi eksternal maupun internal perusahaan. Oleh karena itu, perlu adanya analisa mendalam dengan metode tertentu agar perusahaan dapat mencapai target yang telah ditetapkan ditahun berikutnya. Penelitian ini meneliti atribut reliability dan responsivness menggunakan metrik Perfect Order Fullfilment (POF) dan Order Fulfilment Cycle Time (OFCT). Hasil penelitian didapatkan bahwa faktor perizinan dan ketidaksiapan pelanggan menjadi alasan utama keterlambatan pemasangan listrik Tegangan Menengah pola 100 hari.
DEET is a complex compound that is used as an active ingredient in the manufacture of insect repellent products. PT Z is one of the sub-contracting companies that manufacture mosquito coils from PT XYZ with product X. PT Z received complaints from PT XYZ claiming that DEET levels in a tested batch were below the specified specifications. PT Z needs to conduct an internal assessment and investigation to find the cause of the release of DEET levels from the specification range. The research was carried out with a Deming cycle, namely the sub-stage PDCA method. Based on the results of the investigation, the decrease in DEET levels is caused by the inhomogeneity of DEET in the product because the mixing process is only done in 5 minutes, so it is necessary to optimize the mixing time. Both parties have agreed on corrective and preventive actions in the form of a revalidation process by determining the best mixing time, which is 20 minutes, which produces a DEET level of 32.58%. Validation is carried out for three consecutive batches with all batches showing DEET results that meet the specified product specifications.
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